Brittany Davis
Sapulpa,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Certified Teacher
Tulsa Public Schools
08.2019 - Current
- On campus, trainer, mentor, and culture ambassador
- Provided coaching to certified teachers based on both scheduled and unscheduled observations focusing on district standards and student engagement
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- District representative for Celia Clinton Elementary School; representing my school and district in policy application, implementation, and representation
- Worked effectively with school staff to create development goals, implement strategies for execution, and measure results – 13% increase in average test scores; expanding to district
- Built and maintained collaborative relationships with other team leaders, school safety officials, and teacher representatives
- Managed testing process from point of implementation to discovery of results for over 300 students annually – increasing overall student participation by 18% over 3 years.
Business Operations Manager
DISH
11.2008 - 10.2018
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Position created to utilize my strong organizational and communication skills
- Organized relevant team documents and materials on SharePoint and other platforms to ensure shared visibility and access – Improved remote team visibility and access to relevant team documents and materials by partnering with local IT and establishing scheduled review and archive processes improving overall operational efficiency
- Managed team of analysts – Directly managed a team of 4-6 operations analysts both locally and overseas
- Responsible for training SOP creation, maintenance of content, as well as managing the partnership with corporate learning team resulting in regional specific training courses designed to site skill/ownerships resulting in Average Handle Time reduction of 3 min/call for technical calls and 1.5 min/call for retention and CS skills
- Supported the Training Director as necessary by preparing scheduled reports, providing data analysis, and coordinating and implementing mass communication across the organization
- Managed projects with multiple stakeholders within the company using influence, and organizational intelligence – 97% on-time delivery within initial scoped timeline.
Education
Bachelors of Science -
University of Oklahoma
Skills
- Active listener, detail focused, and results driven
- Able to anticipate needs and issues before they arise
- Excellent written and verbal communication
- Excellent interpersonal and relationship-building skills
- Skilled in Microsoft Office Suite, Google Suite
- Self-starter, able to re-prioritize in fast paced environment and reach goals with limited supervision
- Experienced working with people from various backgrounds and cultures in the United States and abroad
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Teacher
Tulsa Public Schools
08.2019 - Current
Business Operations Manager
DISH
11.2008 - 10.2018
Bachelors of Science -
University of Oklahoma
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