Brittany Davis
Phenix City,AL
Summary
High-performing individual that will deliver an enhanced customer service experience while supporting members as their front-door to Mental Health Wellbeing.
Overview
7
7
years of professional experience
Work History
Senior Claims Analyst
First Financial Asset Management
Atlanta, GA
04.2021 - 10.2023
- Investigate and coordinate insurance benefits for insurance claims across multiple service lines
- Obtain claim status via the telephone, internet, and/or fax
- Review and understand eligibility of benefits
- Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement, and perform investigative and follow up activities in a fast-paced environment
- Conduct research, contact patients, and the local affiliates to include VA, Hospitals, and insurance carriers
- Handle incoming and outgoing mail, scanning, and indexing documents and handling any other tasks that are assigned
- Research and verify insurance billing adjustment identification to ensure proper account resolution and act when necessary
- Identify contractual and administrative adjustments
- Work independently or as a member of a team to accomplish goals
- Demonstrate excellent customer service, communication skills, creativity, patience, and flexibility
- Follow established organization guidelines to perform job functions while staying abreast to changes in policies
- Correspond with hospital contacts professionally using appropriate language while following the specific facility and department protocol
- Uphold confidentiality regarding protected health information and adhere to HIPPA regulation
- Interact with all levels of staff
- Cross train in multiple areas and perform all other duties as assigned by management.
Claims Analyst
Aspirion Health Resources
Columbus, GA
10.2019 - 03.2021
- Investigate and coordinate insurance benefits for insurance claims across multiple service lines
- Obtain claim status via the telephone, internet, and/or fax
- Review and understand eligibility of benefits
- Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement, and perform investigative and follow up activities in a fast-paced environment
- Conduct research, contact patients, and the local affiliates to include VA, Hospitals, and insurance carriers
- Handle incoming and outgoing mail, scanning, and indexing documents and handling any other tasks that are assigned
- Research and verify insurance billing adjustment identification to ensure proper account resolution and act when necessary
- Identify contractual and administrative adjustments
- Work independently or as a member of a team to accomplish goals
- Demonstrate excellent customer service, communication skills, creativity, patience, and flexibility
- Follow established organization guidelines to perform job functions while staying abreast to changes in policies
- Correspond with hospital contacts professionally using appropriate language while following the specific facility and department protocol
- Uphold confidentiality regarding protected health information and adhere to HIPPA regulation
- Interact with all levels of staff
- Cross train in multiple areas and perform all other duties as assigned by management.
Customer Support Chat Associate
Asurion
05.2019 - 10.2019
- Providing a value-added experience with outstanding customer service to customers while resolving issues related to their device
- Give logical troubleshooting steps to resolve operation issues
- Uses knowledge-based systems and other tools to deliver technical support solutions
- Support the chat automation process to ensure the members are led to a successful service to fulfill the inquires presented.
Healthcare Customer Service Representative
CVS
01.2019 - 01.2019
- Facilitated process for requesting prior authorizations for commercial and Medicare D medication claims
- Assisted operations with electronically adjudicated claims to ensure medication is reconciled and paid for prior to delivery
- Followed up on all unpaid claims and aging A/R items
- Participated in third-party and/or Medicare claim audits to minimize financial exposure.
- Responsible for monitoring and responding to inbound messages and outbound calls to support our provider services.
Chat Support Specialist
GC Services
01.2018 - 01.2019
- Answered customers' questions via chat about Apple products
- Walked customers through troubleshooting regarding accessories including software and hardware.
- Work Seamlessly with AI chatbot to deliver a combination of human interaction and AI transaction
Tier 2 Advisor-Team Leader
Concentrix
01.2017 - 01.2018
- Managed call flow and responded to technical support needs of customers
- Demonstrated professionalism, empathy, and courtesy with customers at all times
- Researched and analyzed information across multiple tools to answer customer questions.
Education
Bachelor's degree - Clinical Psychology
Capella University
04.2024
Certificate - Clinical Medical Assistant
One on One Technical College
08.2020
Diploma - Medical Billing and Coding
Miller-Motte College-Wilmington
03.2020
Skills
- Live Chat
- Software Troubleshooting
- Active Directory
- Help Desk
- Technical Support
- Desktop Support
- Operating Systems
- Network Support
- VPN
- Remote Access Software
- Information Security
- VoIP
- Mac OS
- Microsoft Windows Server
- Microsoft Windows
- Microsoft Office
- LAN
- WAN
- Troubleshooting
- Citrix
Personal Information
Relocation: Anywhere
Timeline
Senior Claims Analyst
First Financial Asset Management
04.2021 - 10.2023
Claims Analyst
Aspirion Health Resources
10.2019 - 03.2021
Customer Support Chat Associate
Asurion
05.2019 - 10.2019
Healthcare Customer Service Representative
CVS
01.2019 - 01.2019
Chat Support Specialist
GC Services
01.2018 - 01.2019
Tier 2 Advisor-Team Leader
Concentrix
01.2017 - 01.2018
Bachelor's degree - Clinical Psychology
Capella University
Certificate - Clinical Medical Assistant
One on One Technical College
Diploma - Medical Billing and Coding
Miller-Motte College-Wilmington
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