Brittany Davis
Lake City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Coding and Billing Specialist
Broome Eye Care And Optical
10.2023 - Current
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
Front Desk Receiptionist
Broome Eye Care And Optical
03.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Collected cash and card payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
Department Manager
Walmart
05.2016 - 06.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Communicated with managers of other departments to maintain transparency.
- Trained new employees on working merchandise and setting merchandise on floor to be shopped.
- Work daily reports for shrink and mark downs.
Sales Associate
Wal- Mart
06.2013 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Associate of Science - Office Administration
Santa Fe Community College
Gainesville, FL05.2020
Associate of Science - General Education
Santa Fe Community College
Gainesville, Fl05.2016
Skills
- CPT coding knowledge
- ICD-10 Proficiency
- HIPAA Compliance
- Revenue Cycle Management
- Payment posting
- Medical office administration
- Data Entry
- Insurance claims analysis
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible Schedule
- Payment Processing
Timeline
Medical Coding and Billing Specialist
Broome Eye Care And Optical
10.2023 - Current
Front Desk Receiptionist
Broome Eye Care And Optical
03.2022 - 10.2023
Department Manager
Walmart
05.2016 - 06.2018
Sales Associate
Wal- Mart
06.2013 - 04.2016
Associate of Science - Office Administration
Santa Fe Community College
Associate of Science - General Education
Santa Fe Community College
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