BRITTANY DAVIS
Customer Service
Bridgeport,CT
Summary
Experienced supervisor and trainer; with 13 years of working in fast paced multitasking environments.
Knowledgeable customer service skills, with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
20
20
years of professional experience
Work History
Sales Part Manager
AutoZone
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Keyholder opening and closing the store managing high call volume
Medical Receptionist
Spector Eye Care
03.2018 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Head Cashier
Home Depot
12.2017 - 02.2023
- Directing phone calls to different departments
- Supervising the front end and customer service area
- Frequently achieving rewards for great work ethic and customer service
- Maintaining registers, money deposits and credit card details
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Supervisor
Sports Authority
01.2009 - 07.2016
- Answering phone calls to the proper department
- Supervising department
- Meet and greet all customers
- Customer relations
- Assist customer and satisfying demands
- Maintaining registers, deposit, safe
Customer Service
Circuit City
05.2005 - 01.2009
- Meet and greet customers
- Dealing with returns and exchanges
- Answering phones directing them to the right department
- Satisfying demands
Education
High School Diploma -
Norwalk High School
Norwalk, CT05.2005
Skills
- Multitasking
- Proficient in MS office (Excel/Word/PowerPoint)
- Relationship building
- Great customer service skills
- Outstanding communication and organizational skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
Timeline
Sales Part Manager
AutoZone
03.2024 - Current
Medical Receptionist
Spector Eye Care
03.2018 - 02.2024
Head Cashier
Home Depot
12.2017 - 02.2023
Supervisor
Sports Authority
01.2009 - 07.2016
Customer Service
Circuit City
05.2005 - 01.2009
High School Diploma -
Norwalk High School
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