Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Davis

Arlington,TX

Summary

IT Support Specialist with 5+ years of experience in helpdesk operations, desktop support, and technical troubleshooting in high-profile environments such as the NFL and Dallas Cowboys. Skilled in ticket routing, user support, quality assurance, and system setup. Proficient with ServiceNow, Active Directory, and Windows environments. Adept at ensuring seamless IT operations and user satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

GSIS Technician

National Football League
08.2024 - Current
  • Set up and configured printers and NFL laptops/desktops for game operations.
  • Ensured functionality of game-day infrastructure including clocks and Mi-Fi cards.
  • Verified microphone and audio bridge functionality for NFL office communications.

Helpdesk / Ticket Routing

Dallas Cowboys
05.2020 - Current
  • Resolved technical issues via ServiceNow ticketing system; ensured compliance with QA protocols.
  • Conducted user account audits and documented self-help guides for end-users.
  • Supported IT logistics for conference room setups and special events.
  • Monitored and improved helpdesk processes to enhance efficiency and resolution time.

IT Intern

Dallas Cowboys
02.2019 - 05.2020
  • Handled onboarding/offboarding, account creation, and privilege management in AD.
  • Provided remote support via Bomgar and performed system upgrades.

Logistics & Customer Service

Cookie Kingdom
10.2017 - 09.2018
  • Coordinated logistics and vendor communications for timely order fulfillment.
  • Led bi-weekly meetings to update executive staff on order and shipment status.

Administrative Assistant

Silverleaf Resorts / Pirate’s Cay / The Villages
06.2014 - 03.2017
  • Managed cash handling, budgeting reports, and daily operational reconciliations.
  • Acted as Manager on Duty, overseeing team operations and guest service quality.

Level 2 Technical Support Rep

Suddenlink Communications
02.2012 - 06.2014
  • Delivered Tier 2 support for network connectivity and hardware issues.
  • Provided escalated technical support for complex system problems.

Education

Bachelor of Arts - Business Administration

Aurora University
Aurora, IL
12.2020

Associate of Science - Computer Information Technology

Panola College
Carthage, TX
05.2010

Skills

  • Ticketing Systems: ServiceNow, Ungerboeck
  • Remote Tools: Bomgar
  • Directory Services: Active Directory
  • Operating Systems: Windows 10/11
  • Hardware: Desktop/Laptop setup, Printers, Mi-Fi
  • Communication: Helpdesk Support, Documentation, QA Audits

Certification

  • Microcomputer Software Operator
  • Microcomputer Support Specialist
  • Digital Media Design and Development
  • Digital Media Technical Support

Timeline

GSIS Technician

National Football League
08.2024 - Current

Helpdesk / Ticket Routing

Dallas Cowboys
05.2020 - Current

IT Intern

Dallas Cowboys
02.2019 - 05.2020

Logistics & Customer Service

Cookie Kingdom
10.2017 - 09.2018

Administrative Assistant

Silverleaf Resorts / Pirate’s Cay / The Villages
06.2014 - 03.2017

Level 2 Technical Support Rep

Suddenlink Communications
02.2012 - 06.2014

Associate of Science - Computer Information Technology

Panola College

Bachelor of Arts - Business Administration

Aurora University

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