Brittany Davis
Farmington Hills,MI
Summary
Proactive Customer Service Representative with extensive experience in handling escalated calls, resolving disputes, and enhancing customer satisfaction. Skilled in active listening, problem-solving, and upselling products, with strong administrative support and computer proficiency. Bringing a comprehensive knowledge of customer service and client relations.
Overview
17
17
years of professional experience
Work History
Receptionist
Motor City Orthopedics and Sports Medicine
12.2024 - 05.2025
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled and confirmed appointments.
Customer Service Representative
EP Marketing Group
07.2019 - 03.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
AT&T Wireless
03.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Nuero Pain Consultants
06.2014 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Sprint
02.2011 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant
Herman Kiefer
05.2008 - 09.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Associate of Science - Business Administration
Oakland Community College
Farmington HillsHigh School Diploma -
Northwestern High School
Detroit, MI06.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Administrative Support
- Client Relations
Timeline
Receptionist
Motor City Orthopedics and Sports Medicine
12.2024 - 05.2025
Customer Service Representative
EP Marketing Group
07.2019 - 03.2020
Customer Service Representative
AT&T Wireless
03.2017 - 05.2019
Receptionist
Nuero Pain Consultants
06.2014 - 02.2017
Customer Service Representative
Sprint
02.2011 - 05.2014
Assistant
Herman Kiefer
05.2008 - 09.2009
High School Diploma -
Northwestern High School
Associate of Science - Business Administration
Oakland Community College
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