Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Deason

Alvin,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Owner/ CEO

ReptiCulture Houston,LLC
01.2020 - 01.2024
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Office Administrator

Seabreeze Pools LLC.
02.2019 - 01.2020
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Assistant Manager, Customer Service

Action Towing & Storage
03.2007 - 02.2018
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Maintained high-quality standards with regular employee training and performance evaluations.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.

Education

Associate of Arts - Criminal Justice

Kaplan College - Indianapolis
Indianapolis, IN

High School Diploma -

Price Academy
Friendswood, TX
05.2007

Skills

  • KPI Management
  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • Administrative Oversight
  • Staff Management
  • Project Management
  • Budget Administration
  • Operations Management
  • Sales management
  • Client Service
  • Consulting
  • Small business operations
  • Staff hiring
  • Relationship Building
  • Customer Relations
  • Sales Leadership
  • Marketing
  • Employee Training
  • Customer Service
  • Vendor Relationship Management
  • Start-Up Operations
  • New Business Development
  • Attention to Detail
  • Driven and Determined

Timeline

Owner/ CEO

ReptiCulture Houston,LLC
01.2020 - 01.2024

Office Administrator

Seabreeze Pools LLC.
02.2019 - 01.2020

Assistant Manager, Customer Service

Action Towing & Storage
03.2007 - 02.2018

Associate of Arts - Criminal Justice

Kaplan College - Indianapolis

High School Diploma -

Price Academy

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Brittany Deason