Brittany Decosta
Cranston
Summary
Dynamic professional with a proven track record at Knead Doughnuts, driving growth by opening five locations and enhancing customer retention. Skilled in P&L analysis and adept at fostering team collaboration, I excel in event management and critical thinking, ensuring operational excellence and a positive guest experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stadium Security Supervisor
BEST By Guardaworld/ Centerville Bank Stadium
Pawtucket
07.2024 - Current
- Operate as command dispatcher for all events at the stadium, dispersing relevant communication across all Stadium departments
- Supervise stadium security and guest services staff, ensuring a positive and safe guest experience
- Maintain the ability to be flexible and think quickly in emergency situations
- Document all relevant information to relay back to stadium management in a detailed and professional manner
General Manager
Knead Doughnuts
06.2017 - Current
- Assisted in company growth by opening 5 additional locations in 6 years, and continue to maintain the success of these locations by adapting to difficulties brought forward from the covid-19 pandemic
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Serve as the direct manager for all department managers
- Cultivate strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Oversee all aspects of the HR responsibilities within the company including: processing payroll, conduct hiring and training practices across all departments, assist in maintaining all employee policies as well as develop and implement new ones, act as the point of contact for any and all employee related issues
- Manage the day to day operations for 5 retail locations, the wholesale department, and the main production facility while also actively looking to grow new sales within all of those departments
Store Manager
Seven Stars Bakery
04.2009 - 06.2017
- Increased store profitability by monitoring staffing levels, inventory and sales
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Arts - Communications
University of Tampa
Tampa, FLSkills
- Customer retention and sales growth
- Vendor sourcing and inventory management
- Department oversight and critical thinking
- P&L analysis
- Event management and communication
- Food safety management certification
- Crowd control management certification
Skills
- Strong sense of leadership vs boss mentality, thriving in a team environment
- Schedule Management
Accomplishments
- Recently recognized as employee of the month for my work at Centerville Bank Stadium
Certification
- Food Safety Management
- Crowd Control Management
References
References available upon request.
Timeline
Stadium Security Supervisor
BEST By Guardaworld/ Centerville Bank Stadium
07.2024 - Current
General Manager
Knead Doughnuts
06.2017 - Current
Store Manager
Seven Stars Bakery
04.2009 - 06.2017
Bachelor of Arts - Communications
University of Tampa
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