Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Dehnel

Rothschild,WI

Summary

Dynamic professional with extensive underwriting experience at Sentry Insurance, excelling in risk assessment and policy writing. Proven ability to enhance customer satisfaction through exceptional service and effective claims management. Adept at multitasking and collaborating with teams to achieve goals, while maintaining meticulous attention to detail in documentation management.

Overview

13
13
years of professional experience

Work History

Direct Writer Dealer Underwriter

Sentry Insurance
Stevens Point, WI
07.2022 - Current
  • Evaluated dealer policies and target markets to enhance underwriting processes for commercial insurance.
  • Reviewed quotes from account executives, creating tailored policy versions for presentations.
    Managed policy renewals and adjustments to align with established guidelines.
  • Collaborated with agents to gather necessary documentation for underwriting decisions.
  • Proactively processed policies within advanced timelines to prevent state regulation cancellations.
    Maintained target market integrity by identifying and handling high-risk accounts.
  • Executed cancellation requests efficiently, including mid-term cancellations as necessary.
    Provided exceptional customer service while managing multiple tasks effectively.
    Facilitated knowledge growth through continuous learning and application of industry standards.
  • Assisted in creating training materials for new underwriters focusing on key principles.
  • Maintained current knowledge of economic trends, industry developments and regulatory changes that may impact the organization's underwriting process.
  • Provided guidance on pricing levels, covenants and other factors affecting the transaction's profitability.
  • Analyzed financial statements, tax returns and credit reports of applicants to assess risk.
  • Applied rating to encourage safe, profitable distribution of risks.

Dealer Claims Adjuster

Sentry Insurance
Stevens Point, WI
12.2018 - 07.2022
  • Managed liability and physical damage claims as a licensed claims adjuster.
    Completed state testing to secure adjuster licenses.
    Captured recorded statements to assist in claim investigations.
    Facilitated payments while accurately assessing liability issues.
    Reviewed appraisal reports and damages for comprehensive claim evaluation.
  • Analyzed policy options and explained coverage details to clients.
  • Followed federal and state regulations along with company policies.
  • Ensured customer satisfaction by addressing any complaints or concerns promptly.
  • Participated in staff meetings regularly in order to discuss goals set forth by management team.

Medical Billing Specialist

Orthopaedic Assoc. of Wausau
Wausau, WI
08.2015 - 09.2017
  • Processed daily payment batches, ensuring accuracy and timeliness in financial transactions.
  • Verified all insurance details to facilitate smooth claims processing.
  • Cleared EDI in Centricity to maintain data integrity and workflow efficiency.
  • Supported front desk operations by managing reception tasks and switchboard calls.
  • Assisted in scheduling appointments to optimize patient flow and satisfaction.
  • Organized mail, posted coding charges, and managed paperwork effectively.
  • Triaged messages with precision for prompt patient care coordination.
  • Prioritized patient needs, addressed billing inquiries, and facilitated nurse communication.
  • Posted charges, payments, and adjustments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Submitted refund requests for claims paid in error.

Patient Financial Representative

Marshfield Clinic
Wausau, WI
10.2012 - 04.2015
  • Checked in patients for appointments and verified insurance information.
  • Assisted patients with inquiries regarding billing, payment plans, and financial assistance programs.
  • Answered calls and scheduled appointments for walk-in patients.
  • Provided directions to patients, ensuring timely arrival at appointments.
  • Assisted injured patients during walk-in visits, prioritizing immediate care.
  • Processed patient payments and managed billing adjustments.
  • Provided exceptional customer service in a fast-paced clinic environment.
  • Maintained confidentiality of all patient information according to HIPAA regulations.

Education

High School Diploma -

Wittenberg-Birnamwood High School
Wittenberg, WI
05.2009

Some College (No Degree) - General Studies

UW Marathon County
Wausau, WI

Skills

  • Customer service expertise
  • Underwriting experience
  • Billing management
  • Team collaboration
  • Microsoft Office proficiency
  • Zoom/Teams communication
  • Risk assessment
  • Policy writing
  • Documentation management
  • Claims management
  • Collaboration skills
  • Attention to detail
  • Multitasking
  • Goal setting
  • Time management

References

References available upon request.

Timeline

Direct Writer Dealer Underwriter

Sentry Insurance
07.2022 - Current

Dealer Claims Adjuster

Sentry Insurance
12.2018 - 07.2022

Medical Billing Specialist

Orthopaedic Assoc. of Wausau
08.2015 - 09.2017

Patient Financial Representative

Marshfield Clinic
10.2012 - 04.2015

High School Diploma -

Wittenberg-Birnamwood High School

Some College (No Degree) - General Studies

UW Marathon County

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