Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Sales Agent
Hamilton Realty Advisors
09.2022 - Current
Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Maintained connections with clients to encourage repeat business and referrals.
Advertised client properties through websites, social media, and real estate guides.
Closed over 5 deals and increased overall revenue 80%
Communications Monitor Representative
GTL
05.2021 - Current
Provide timely notifications to supervisor and/ or customer of all illegal and/ or security threat behaviors
Accurately detect communications indicative of illicit and/ or security- threat behavior
Additional tasks and projects as assigned by manager.
Provide attentive listening to pre- recorded communications between parties for prolonged periods of time
Document Imaging Specialist
Image API
03.2020 - 04.2021
Digitized paper documents to be secured in electronic archive.
Analyzed documents for correct keywords and identifiers to ensure quick and accurate filing.
Ensured time-sensitive items were being completed and processed in timely manner.
Maintained organized and efficient document flows by using excellent planning and multitasking skills
Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Accounts Payable Clerk
RandstadUSA
07.2019 - 01.2020
Entered invoices into processing system and oversaw payment and disbursement via check, wire transfer, or bank draft
Maintained accurate records of vendor files for payment processing
Documented expenses, monitored income and statements, and handled bank deposits, identifying and eliminating discrepancies
Certified and processed payroll, completed deposits, performed pay adjustments when necessary, and promptly distributed checks
Member Service Representative
League Of Southeastern Credit Union
03.2018 - 07.2019
Processed first-level chargebacks and monitored case statuses for pre-arbitration response
Maintained confidentiality of cardholder account information, ensuring proper compliance with security procedure
Responded to member credit unions in timely manner.
Authored and sent correspondence to cardholders informing them of updates to their dispute, adjusting accounts when necessary.
Policy Service Specialist
SageSure Insurance Managers LLC
06.2017 - 01.2018
Maintained and disseminated knowledge of product and service changes.
Exceeded customer call guidelines including service levels, handle times, and productivity.
Increased customer base 90% while taking upwards of 90 inbound calls/day while addressing customer questions and concerns.
Notified insurance agents and accounting departments of policy cancellations and changes.
Collected premiums and issued accurate receipts.
Call Center Specialist
Xerox Corporation
02.2013 - 11.2016
Regularly exceeded call-time and quality standards by adhering to company policies and scripts.
Received multiple positive reviews acknowledging dedication and expert customer service skills.
Pursued advanced training opportunities, enhancing customer relationship management skills, and boosting satisfaction scores.
Replied to 100 calls, emails, and faxes daily, providing product support and problem solutions in most efficient manner.
Education
High school diploma -
East Gadsden High School
Havana, FL
2008
Skills
10 Key Data Entry
Accounts Payable
Customer Relationship Management
Relationship Management
Windows XP – Windows 10, Microsoft Office (Word, PowerPoint, Excel, Outlook), 75 wpm Typing
Proficient in cash management, credit card processing, invoice and payment processing
Adhere to high customer-service standards using conflict
Resolution, vendor relationship and effective workflow management
Certifications and Licenses
Certified Notary Public
Lead Follow-Up
Financing Options
Buyer Seller Agreements
Property Rights
Certification
Licensed Real Estate Agent License
CNP - Certified Notary Public
Licensed Life and Health Agent 2-15
Licensed Claims Adjuster
Timeline
Real Estate Sales Agent
Hamilton Realty Advisors
09.2022 - Current
Communications Monitor Representative
GTL
05.2021 - Current
Document Imaging Specialist
Image API
03.2020 - 04.2021
Accounts Payable Clerk
RandstadUSA
07.2019 - 01.2020
Member Service Representative
League Of Southeastern Credit Union
03.2018 - 07.2019
Policy Service Specialist
SageSure Insurance Managers LLC
06.2017 - 01.2018
Call Center Specialist
Xerox Corporation
02.2013 - 11.2016
High school diploma -
East Gadsden High School
Licensed Real Estate Agent License
CNP - Certified Notary Public
Licensed Life and Health Agent 2-15
Licensed Claims Adjuster
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