Brittany Denson
Tallahassee,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Sales Agent
Hamilton Realty Advisors
09.2022 - Current
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Closed over 5 deals and increased overall revenue 80%
Communications Monitor Representative
GTL
05.2021 - Current
- Provide timely notifications to supervisor and/ or customer of all illegal and/ or security threat behaviors
- Accurately detect communications indicative of illicit and/ or security- threat behavior
- Additional tasks and projects as assigned by manager.
- Provide attentive listening to pre- recorded communications between parties for prolonged periods of time
Document Imaging Specialist
Image API
03.2020 - 04.2021
- Digitized paper documents to be secured in electronic archive.
- Analyzed documents for correct keywords and identifiers to ensure quick and accurate filing.
- Ensured time-sensitive items were being completed and processed in timely manner.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Accounts Payable Clerk
RandstadUSA
07.2019 - 01.2020
- Entered invoices into processing system and oversaw payment and disbursement via check, wire transfer, or bank draft
- Maintained accurate records of vendor files for payment processing
- Documented expenses, monitored income and statements, and handled bank deposits, identifying and eliminating discrepancies
- Certified and processed payroll, completed deposits, performed pay adjustments when necessary, and promptly distributed checks
Member Service Representative
League Of Southeastern Credit Union
03.2018 - 07.2019
- Processed first-level chargebacks and monitored case statuses for pre-arbitration response
- Maintained confidentiality of cardholder account information, ensuring proper compliance with security procedure
- Responded to member credit unions in timely manner.
- Authored and sent correspondence to cardholders informing them of updates to their dispute, adjusting accounts when necessary.
Policy Service Specialist
SageSure Insurance Managers LLC
06.2017 - 01.2018
- Maintained and disseminated knowledge of product and service changes.
- Exceeded customer call guidelines including service levels, handle times, and productivity.
- Increased customer base 90% while taking upwards of 90 inbound calls/day while addressing customer questions and concerns.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collected premiums and issued accurate receipts.
Call Center Specialist
Xerox Corporation
02.2013 - 11.2016
- Regularly exceeded call-time and quality standards by adhering to company policies and scripts.
- Received multiple positive reviews acknowledging dedication and expert customer service skills.
- Pursued advanced training opportunities, enhancing customer relationship management skills, and boosting satisfaction scores.
- Replied to 100 calls, emails, and faxes daily, providing product support and problem solutions in most efficient manner.
Education
High school diploma -
East Gadsden High School
Havana, FL2008
Skills
- 10 Key Data Entry
- Accounts Payable
- Customer Relationship Management
- Relationship Management
- Windows XP – Windows 10, Microsoft Office (Word, PowerPoint, Excel, Outlook), 75 wpm Typing
- Proficient in cash management, credit card processing, invoice and payment processing
- Adhere to high customer-service standards using conflict
- Resolution, vendor relationship and effective workflow management
- Certifications and Licenses
- Certified Notary Public
- Lead Follow-Up
- Financing Options
- Buyer Seller Agreements
- Property Rights
Certification
- Licensed Real Estate Agent License
- CNP - Certified Notary Public
- Licensed Life and Health Agent 2-15
- Licensed Claims Adjuster
Timeline
Real Estate Sales Agent
Hamilton Realty Advisors
09.2022 - Current
Communications Monitor Representative
GTL
05.2021 - Current
Document Imaging Specialist
Image API
03.2020 - 04.2021
Accounts Payable Clerk
RandstadUSA
07.2019 - 01.2020
Member Service Representative
League Of Southeastern Credit Union
03.2018 - 07.2019
Policy Service Specialist
SageSure Insurance Managers LLC
06.2017 - 01.2018
Call Center Specialist
Xerox Corporation
02.2013 - 11.2016
High school diploma -
East Gadsden High School