Brittany Derby
Le Mars,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Team Lead
Goodwill of the Great Plains
Le Mars, IA
01.2024 - Current
- Provide leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Develop strategies to increase team productivity and improve customer service levels.
- Train new staff in relevant processes and procedures.
- Handle escalated customer issues with promptness and efficiency.
- Ensure compliance with company policies and procedures throughout the team.
- Monitor team performance against targets, taking corrective action where necessary.
- Support the manager in developing plans for future projects, initiatives, and objectives.
- Assist the manager in setting achievable goals for the team, while monitoring progress towards them.
- Motivate staff through positive reinforcement techniques.
- Delegate tasks appropriately, according to individual skill sets.
- Delegate daily tasks to team members to optimize group productivity.
- Monitor team progress and enforce deadlines.
- Collaborate with the management team to implement new work procedures or policies.
- Keep work areas clean, neat, and free of safety hazards to maximize efficiency.
- Facilitate team meetings to discuss targets, strategies, and address any issues.
Bartender
Applebee's Grill + Bar
Sioux City, IA
11.2019 - 01.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
Production Packager
Seaboard Triumph Foods
Sioux City, IA
04.2019 - 10.2019
- Conducted quality control inspections to ensure product standards were met.
- Assembled packaging components and materials according to customer specifications.
- Collaborated with team members to improve production processes and procedures.
- Maintained accurate records of all daily activities related to packing operations.
- Organized warehouse supplies for efficient use in the packing process.
- Inspected finished products for defects or damages prior to shipment.
- Maintained a clean work area throughout the shift.
- Followed safety protocols when operating heavy machinery or handling hazardous materials.
- Identified any issues with raw materials or finished goods during the packing process.
- Reported discrepancies between actual output and expected results immediately.
- Labeled boxes accurately according to customer requirements.
- Worked closely with supervisors to resolve any problems that arose while packing orders.
- Efficiently packed multiple items into one container when possible.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Moved materials and items to shipping or to other designated areas.
- Verified quantity and quality of products pre-shipment to comply with production standards.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
- Packaged products in a fast-paced environment, meeting high-quality standards.
- Loaded and unloaded products onto packaging lines.
- Inspected packaging and products for quality control purposes.
- Adhered to environmental regulations in disposal of packaging waste.
- Maintained cleanliness and organization within the packaging area.
- Collaborated with team members to meet packaging deadlines.
- Monitored the supply chain for delays and communicated issues promptly.
- Utilized hand tools for manual packaging tasks when necessary.
- Trained new employees on packaging procedures and safety.
- Attached labels to packaged items or stenciled information on containers.
- Removed damaged or inferior materials to prepare products for packaging.
- Cleared machine jams to reset malfunctions for production line.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored production line for jams, pile-ups or glue not adhering properly.
- Discovered and fixed root causes of issues negatively impacting production performance.
- Enhanced staff productivity and efficiency in solution implementation.
Server
Hard Rock Hotel & Casino
Sioux City, IA
07.2014 - 01.2017
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Server
Family Table Restaurant
Le Mars, IA
07.2006 - 07.2014
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Responded to ad hoc cleaning duties at end of shift.
Education
Associate of Science - Human Resources Management
Western Iowa Tech Community College
Sioux City05-2027
GED -
Des Moines Area Community College
Mitchellville, IA02-2020
Skills
- Performance monitoring
- Regulatory Compliance
- Production Monitoring
- Workplace Safety
- Employee engagement
- Coaching and Mentoring
- Resource Allocation
- Complaint resolution
- Product Management
- Diversity and Inclusion
References
References available upon request.
Timeline
Team Lead
Goodwill of the Great Plains
01.2024 - Current
Bartender
Applebee's Grill + Bar
11.2019 - 01.2020
Production Packager
Seaboard Triumph Foods
04.2019 - 10.2019
Server
Hard Rock Hotel & Casino
07.2014 - 01.2017
Server
Family Table Restaurant
07.2006 - 07.2014
Associate of Science - Human Resources Management
Western Iowa Tech Community College
GED -
Des Moines Area Community College
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