Brittany Dewberry
Hillsborough,NJ
Summary
10+ years in the pharmaceutical industry, possessing a comprehensive set of Risk Management skills which include REMS Assessment Reporting, REMS Compliance by Pharmacy and Prescriber. Seeking a Career Opportunity in Healthcare Services requiring an Effective communicator, who works well with others, with excellent customer service skills and a proven ability to deliver results.
Overview
17
17
years of professional experience
Work History
CAMZYOS REMS ADVISOR
Bristol Myers Squibb
2022.04 - Current
- Communicated with prescribers and health care professionals and provided CAMZYOS REMS program education.
- Ensured prescribers and health care professionals have a clear understanding of the CAMZYOS REMS program requirements.
- Provided tutorials on how to best navigate through the CAMZYOS REMS portals and explain the features and benefits of the functionality that is available to manage patients on therapy.
- Visited prescribers and health care professionals to offer on-site CAMZYOS REMS program education and side-by-side support of portal navigation, maintenance, and troubleshooting.
- Contacted prescribers and health care professionals based on reporting outcomes to ensure prevention of any undue burden or access barriers to patients due to the CAMZYOS REMS program requirements.
- Partnered with Commercial field teams and other BMS colleagues to provide certified prescribers support with CAMZYOS REMS inquiries, requests or training needs they may have involving any aspect of the REMS program requirements.
- Provided best practices and implementation insights to help customers improve their REMS processes and when possible, streamline their workflows.
- Delivered CAMZYOS REMS best practices and operational excellence ideas to the Commercial Field Teams, MSLs and the VAP Organization to improve stakeholder efficiencies.
- Identified technology enhancements that would reduce CAMZYOS REMS administrative burden for key stakeholders and provided to the CAMZYOS REMS Lead to follow up with the Technology team for consideration.
- Obtained insights regarding CAMZYOS REMS Call Center Operations and provide feedback to the CAMZYOS REMS Lead and Associate Director, REMS Advisor
- Analyzed key stakeholder complaints, address rapidly and propose impactful and realistic solutions.
- Built and maintained relationships with clients to provide ongoing support.
Risk and Compliance Specialist
Bristol Myers Squibb, U.S. REMS
2019.01 - 2022.04
- Confirmed last date of dispense on expired authorization numbers and release dispense and ship too holds for drug orders in the Oracle data base
- Confirmed and log historical dispenses by FDA guidelines for REMS and perform departmental follow-up to ensure pharmacy staff adherence
- Completed and accurately documented instances of non-compliance, subsequent interventions, and resolution
- Educated pharmacists and/or designee on the Risk Management program requirements
- Ensured pharmacists fully comply with the requirements of all Risk Management Programs to prevent fetal exposure
- Regulated and monitor defined dispense processes and procedures for REMS Network Pharmacies
- Identified and documented instances of non-compliance, subsequent interventions, and resolution
- Provided training to all certified pharmacy staff daily to ensure compliance with the most up-to- date requirements for dispensing highly regulated Celgene products, which primarily includes REVLIMID, POMALYST, and THALOMID
- Collaborated with team members to ensure all certified pharmacies and counselors/pharmacists have obtained and completed necessary competency requirements through external education and web-based testing
- Executed daily quality assurance review of all dispenses made to ensure REMS Pharmacy Guidelines are followed, documented, and logged properly
- Performed daily status checks to make certain authorization numbers for prescriptions that are obtained by prescribers are properly generated and a confirmation number is obtained for each dispense
Customer Care Specialist
Celgene/Bristol Myers Squibb
2012.06 - 2019.01
- Responded courteously, professionally, and efficiently to customer contacts concerning all Celgene REMS program
- Handled inquiries and issues to resolution while following the requirements outlined in the processes and procedures
- Educated internal & external customers on REMS Programs by effectively describing the process steps and qualifying requirements
- Assisted with enrolling new prescribers and patients, completing prescriber and patient surveys, and confirming authorized prescriptions for pharmacies
- Resolved registration flags or direct non-qualified prescribers, patients and pharmacies to the appropriate resource for additional qualifying information
- Recognized potential adverse events, captured relevant basic AE information, and directed such calls to Drug Safety as outlined in the standard operating procedures
- Handled all inquiries and resolved issues as they arose
- Followed up on all inquiries/issues forwarded to other Celgene departments or third-party partners
- Documented all contacts into the REMS H database and updated any other documents or databases as required.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Customer Service Administrator
Inventiv Health
2011.01 - 2012.01
- Processed applications for eligible patients to enroll in the Abbott Patient Assistance Program
- Received high volume of inbound calls from customers regarding their medications
- Placed orders for medications required for patients
- Data entry of patient information and patient account management
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
Dental Office Receptionist/Insurance Coordinator
Dental Health Associates
2007.01 - 2011.01
- Prepared and coordinated pre‐authorizations with client's insurance companies
- Analyzed client's insurance plans to insure adequate dental benefits coverage
- Discussed with client their insurance benefits and schedule all necessary appointments
- Contacted clients to confirm or reschedule assigned appointments.
- Disbursed petty cash by recording entries and verifying documentation.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
Education
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Hillsborough High School
Hillsborough, NJ2004
Skills
- Risk Assessment
- Compliance Reporting
- Risk Identification
- Safety Compliance
- Risk Mitigation
- Compliance Training
- Process Implementation
- Presentations and Public Speaking
Additional Information
- Licensed New Jersey Real Estate Agent 2017-Present
- Certified New Jersey Notary Public 2020-Present
Timeline
CAMZYOS REMS ADVISOR
Bristol Myers Squibb
2022.04 - Current
Risk and Compliance Specialist
Bristol Myers Squibb, U.S. REMS
2019.01 - 2022.04
Customer Care Specialist
Celgene/Bristol Myers Squibb
2012.06 - 2019.01
Customer Service Administrator
Inventiv Health
2011.01 - 2012.01
Dental Office Receptionist/Insurance Coordinator
Dental Health Associates
2007.01 - 2011.01
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Hillsborough High School
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