Brittany Diaz
Midlothian,USA
Summary
Clinical healthcare professional of 14 years experience equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Manager
Dominion Eye Associates of Chesterfield
Midlothian, VA
02.2022 - Current
- Spearheaded marketing initiatives targeting incoming referrals.
- Analyzed patient movement patterns to improve operational workflow within the clinic.
- Assisted with payroll processing. Supported team members by assigning daily tasks. Facilitated communication among team members to enhance workflow.
- Coordinated lunch schedules and managed end-of-day dismissal processes.
- Conducted evaluations of staff performance to enhance skills and competencies.
- Trained new hires to support staff development across various locations. Facilitated knowledge transfer to enhance team performance. Assisted in onboarding processes to ensure smooth integration of new employees.
- Supported clinic efficiency through comprehensive understanding of office operations, including patient work-ups, scribing, front desk management, and surgery scheduling.
- Oversaw supply ordering processes for clinic and conducted equipment maintenance to enhance operational efficiency.
- Developed and implemented new protocols to enhance patient satisfaction and streamline services.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw selection, promotion, and termination processes for staff members.
- Managed 12 employees with various personalities and from different cultures for a 2-physician practice.
Lead Technician
Eye Care Northeast, PC
Putnam, CT
10.2020 - 08.2021
- Monitored and optimized patient flow to enhance clinic efficiency.
- Assigned daily responsibilities to team members to enhance workflow efficiency.
- Coordinated lunch schedules and managed end-of-day dismissal processes.
- Analyzed employee performance metrics and facilitated additional training sessions for improvement.
- Conducted comprehensive patient assessments and evaluations.
- Facilitated setup and assistance for in-office procedures conducted by the doctor.
- Executed e-scribing of medications and authorized prior authorizations efficiently.
- Documented patient interactions and medical notes during consultations with physician.
Technician
Dr. Peter Brasch, MD LLC
Smithfield, RI
05.2018 - 01.2020
- Managed patient work-up processes as the sole ophthalmic technician for Dr. Brasch. Oversaw preparation and coordination of ophthalmic procedures, ensuring readiness and efficiency. Led efforts to streamline patient intake and examination processes, enhancing clinic operations.
- Facilitated pre and post-operative care while educating patients on intra-ocular lens options.
- Administered medication prescriptions and executed prior authorization processes.
- Administered contact lens evaluations and fittings, focusing on patient comfort and visual acuity.
Lead Technician
Advanced Eye Care
Providence, RI
10.2017 - 05.2018
- Performed patient work-up including history taking, vision, refractions, motility, CVF, pupil assessment, applanation and dilation.
- Conducted Ziess OCT, Corneal Topography, Humphrey visual Field and Fundus Photography.
- Ordered and dispensed contact lenses.
- Facilitated training sessions for technicians to elevate skill levels in work-up processes.
- Supervised daily operations and workflow within technical team to ensure optimal efficiency.
Education
Associate of Science - Health And Science
Virginia Peninsula Community College
Virginia06-2028
High School Diploma -
Putnam High School
Putnam, CT01-2010
Skills
- Task prioritization
- Billing and coding
- Patient instruction
- Compliance oversight
- Triage expertise
- Optical expertise
- Extensive experience in ophthalmology
- Clinical leadership
- Training program implementation
- Team meetings
- Training and mentoring
- Attention to detail
- Multitasking and organization
- Customer service
- Problem-solving
Certification
- (OSC) Ophthalmic Scribe Certified- 2023-present
- (COA) Certified Ophthalmic Assistant - 2013-present
- Driver's License
Timeline
Clinical Manager
Dominion Eye Associates of Chesterfield
02.2022 - Current
Lead Technician
Eye Care Northeast, PC
10.2020 - 08.2021
Technician
Dr. Peter Brasch, MD LLC
05.2018 - 01.2020
Lead Technician
Advanced Eye Care
10.2017 - 05.2018
Associate of Science - Health And Science
Virginia Peninsula Community College
High School Diploma -
Putnam High School
Additional Information
- Empathetic and patient‑focused communication style
- Strong team collaborator with a results‑driven mindset
- Recognized for training new staff and improving workflow efficiency
- Committed to ongoing professional development in clinical leadership