Brittany Dickerson
Tacoma,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven student in Healthcare Business Management seeking transition from truck driving and logistics to a professional business career.
Overview
3
3
years of post-secondary education
31
31
years of professional experience
Work History
CDL Truck Driver
Quest Global
Cartersville, GA
02.2012 - 07.2020
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
- Verified contents of inventory loads against Bills of Lading.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
CDL Truck Driver
Multiple Employers
Tacoma, WA
10.2004 - 07.2020
- Verified contents of inventory loads against Bills of Lading.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
Customer Service Specialist
Earthlink
Atlanta, GA
09.1998 - 04.2003
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored customer service operations to assess agent performance and provide feedback.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Tier 2 Tech Support
Adobe
Seattle, WA
04.1996 - 06.1998
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Translated complex technical issues into digestible language for non-technical users.
- Defined and documented technical support best practices for PostScript font technologies.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Processed over 160 support requests weekly for technical assistance on wide range of issues related to Adobe PostScript and other Adobe products
Education
Bachelor of Science - Health Care Management
Western Governors University
Salt Lake City, UT 09.2020 - Current
No Degree - Mathematics Teacher Education
Western Governors University
Salt Lake City, UT 06.2016 - 01.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Logistics planning
Hazardous Materials Endorsement
GPS and route planning
Account management
Staff education and training
Shipping procedures understanding
Complaint resolution
Route dispatch
Recordkeeping strengths
Technical issues analysis
Application support
Technical Support
Staff Management
Schedule optimization
Mathematical calculations
Coaching and mentoring
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Bachelor of Science - Health Care Management
Western Governors University
09.2020 - Current
No Degree - Mathematics Teacher Education
Western Governors University
06.2016 - 01.2018
CDL Truck Driver
Quest Global
02.2012 - 07.2020
CDL Truck Driver
Multiple Employers
10.2004 - 07.2020
Customer Service Specialist
Earthlink
09.1998 - 04.2003
Tier 2 Tech Support
Adobe
04.1996 - 06.1998