Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Brittany Dickerson

Tacoma,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven student in Healthcare Business Management seeking transition from truck driving and logistics to a professional business career.

Overview

3
3
years of post-secondary education
31
31
years of professional experience

Work History

CDL Truck Driver

Quest Global
Cartersville, GA
02.2012 - 07.2020
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
  • Verified contents of inventory loads against Bills of Lading.
  • Verified hazardous material product descriptions and determined any discrepancies in paperwork.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.

CDL Truck Driver

Multiple Employers
Tacoma, WA
10.2004 - 07.2020
  • Verified contents of inventory loads against Bills of Lading.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Verified hazardous material product descriptions and determined any discrepancies in paperwork.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.

Customer Service Specialist

Earthlink
Atlanta, GA
09.1998 - 04.2003
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Tier 2 Tech Support

Adobe
Seattle, WA
04.1996 - 06.1998
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Translated complex technical issues into digestible language for non-technical users.
  • Defined and documented technical support best practices for PostScript font technologies.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Processed over 160 support requests weekly for technical assistance on wide range of issues related to Adobe PostScript and other Adobe products

Education

Bachelor of Science - Health Care Management

Western Governors University
Salt Lake City, UT
09.2020 - Current

No Degree - Mathematics Teacher Education

Western Governors University
Salt Lake City, UT
06.2016 - 01.2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Logistics planning

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Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Bachelor of Science - Health Care Management

Western Governors University
09.2020 - Current

No Degree - Mathematics Teacher Education

Western Governors University
06.2016 - 01.2018

CDL Truck Driver

Quest Global
02.2012 - 07.2020

CDL Truck Driver

Multiple Employers
10.2004 - 07.2020

Customer Service Specialist

Earthlink
09.1998 - 04.2003

Tier 2 Tech Support

Adobe
04.1996 - 06.1998

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Brittany Dickerson