Brittany Diegel
Street,MD
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Fantastic critical thinker connects seemingly separate details and keep up-to-date on regulations. Proficient in critical thinking and solutions-oriented problem-solving.
Overview
21
21
years of professional experience
Work History
Maintenance Crew Member
Plumpton Park Zoo
Rising Sun, MD
10.2023 - Current
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Assisted with installation of new equipment when necessary.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Checked fire alarms and extinguishers regularly for proper operation.
- Maintained grass and garden areas around the facility.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Maintained compliance with internal and regulatory safety standards.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Responded to emergency repair requests promptly to minimize downtime.
- Monitored building security systems and participated in emergency planning.
- Identified problems during daily work inspections and addressed concerns.
- Managed inventory of maintenance supplies and equipment.
- Scheduled and organized various volunteer events with external organizations to facilitate successful completion of designated zoo projects.
- Performed painting, carpentry, and masonry work to maintain building aesthetics.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Responded to emergency first aid calls from co-workers and zoo visitors, providing assistance, notifying paramedics when necessary, and completing incident reports after aid was given.
- Perform regular perimeter and lock checks on animal enclosures and zoo exterior.
- Consistently trained and participated in emergency animal escape drills.
Product Manager/ Active Shooter Training Liaison
Exogen Services
Middle River, MD
01.2017 - Current
- Tasked with the management, inventory, ordering, and production of product for both contract orders and online storefront
- Inventoried, ordered, packed, and delivered over 4,000 'Stop the Bleed' kits for local hospitals, businesses, and non-profits.
- Developed Active Shooter response training for 21 hospitals, 5 health departments, and FQHC's within the Maryland Region III Healthcare Coalition.
- Developed initial line of product for launch of online storefront.
- Collaborated with stakeholders to define product requirements and user stories.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Negotiated contracts with vendors related to product components or services.
- Conducted market research and competitive analysis for existing and potential products.
- Communicated progress updates at regular intervals with senior leadership.
- Generated reports detailing progress against goals set by executive team members.
- Created processes and procedures that ensure high quality products are delivered on time.
Team Lead
Freestate Gun Range
01.2016 - 01.2020
- Delivered exceptional customer support by securing the premises, promoting product sales, conducting training sessions, and managing inventory at a popular gun range
- Managed comprehensive inventory assessments twice annually, serving as liaison between customers and vendors by sourcing hard-to-find items and delivering timely sales solutions.
- Scheduled monthly shifts for over 25 employees, considering availability, qualifications, and employee preferences
- Oversaw the production of daily point-of-sale system reports, meticulously handled administrative requirements associated with registered firearm sales, and effectively instructed newcomers on essential principles of gun safety.
- Performed regular safety and security surveys at various times throughout the day as a range safety officer, evaluating the condition of the premises inside and out.
Seasonal Park Ranger
Maryland State Parks
01.2015 - 01.2016
- Successfully handled the busy summer months for two seasons, ensuring smooth operations and customer service
- Managed the experience and safety of numerous park visitors while safeguarding natural resources and wildlife
- Created interpretive programs working with adolescents, managed campgrounds, alerted authorities to any larger issues, and was a friendly face and point of contact for park patrons
- Assisted dozens of animals, injured, or abandoned, and coordinated care with local rescue and rehab facilities
- Accurately checked in a high volume of park visitors at day and night use facilities, while also upholding order and safety protocols for both patrons and natural resources.
- Administered first aid to injured park goers, promptly notifying authorities and recording numerous incident reports.
Sergeant/ Aviation Ordnance Technician
United States Marine Corps
01.2004 - 01.2011
- Monitored and mentored junior Marines in high-risk loading and unloading procedures with live ordnance, keeping detailed records of explosives loaded and expended during flight operations
- Implemented a comprehensive training program and thoroughly examined training records, resulting in zero discrepancies on all inspections during my supervision
- Held certifications as an OSHA inspector, as well as first aid certifications for CPR, AED, and 'stop the bleed' use of quick clot and tourniquets
- Certified as a Team Lead, and Quality Assurance Safety Inspector for flight operations.
- Troubleshot malfunctions in aircraft armament systems to determine corrective action needed.
- Received, stored, accounted for and issued aviation ordnance material in accordance with established procedures.
- Disassembled defective items for repair or replacement when necessary.
- Operated hoists, cranes or forklifts to transport heavy loads of aviation ordinance equipment safely.
- Monitored inventory levels for supplies needed for maintenance tasks involving aviation ordinance items.
- Loaded munitions onto military aircrafts in accordance with applicable safety requirements.
- Performed maintenance on airborne weapons systems such as launchers, bomb racks, missile rails and associated hardware.
- Organized work area in order to maximize production efficiency while adhering to safety standards.
- Provided guidance and instruction to personnel assigned to aviation ordnance duties regarding proper handling techniques for explosives and hazardous materials.
- Inspected, tested and maintained aviation ordnance equipment to ensure safety and reliability.
- Performed quality assurance inspections on aviation ordinance parts prior to their shipment out for use.
- Maintained records of all aviation ordnance materials received, stored or issued according to regulations.
- Ensured compliance with all federal regulations governing storage, transportation and disposal of hazardous materials related to aviation ordinance activities.
- Followed exact procedures to assemble and maintain missiles and munitions.
- Coordinated safe explosives transportation with appropriate procedures and precautions to minimize risk.
- Completed records of incidents, quality evaluations and ordnance losses incurred through various means.
- Inventoried ammunition regularly and maintained detailed records.
- Supervised operation of aviation ordnance shops, armories and storage facilities.
- Inspected and reviewed systems to ensure compliance with program
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Mentored professionals to align performance with core values and encourage career development.
Education
High School Diploma -
Institute of Notre Dame
Baltimore, MD12.2004
Skills
- Attention to Detail
- Team Building
- Verbal Communication
- Collaboration
- Product Management
- Critical Thinking
- Active shooter training, response, and recovery
- Adaptability
- Creativity
- Leadership Experience
- Training & Development
- Problem-Solving
Timeline
Maintenance Crew Member
Plumpton Park Zoo
10.2023 - Current
Product Manager/ Active Shooter Training Liaison
Exogen Services
01.2017 - Current
Team Lead
Freestate Gun Range
01.2016 - 01.2020
Seasonal Park Ranger
Maryland State Parks
01.2015 - 01.2016
Sergeant/ Aviation Ordnance Technician
United States Marine Corps
01.2004 - 01.2011
High School Diploma -
Institute of Notre Dame
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