Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Dillard

Canal Winchester

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

McGraw-Hill
06.2019 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Adapted quickly to new processes, contributing to a positive team dynamic in fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Diagnosed and resolved technical issues for hardware and software systems, enhancing customer satisfaction.
  • Provided comprehensive troubleshooting support via phone, email, and chat channels, ensuring timely resolutions.
  • Resolved customer inquiries via email, ensuring timely and accurate responses.
  • Managed high volumes of support tickets, prioritizing urgent issues for prompt resolution.

Customer Service Representative

Iqor
03.2015 - 06.2019
  • Learned and utilized customer service software to manage support tickets and track interactions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests for products, services, and company information.

Assistant

Tax Prep Xpress
01.2014 - 03.2015
  • Coordinated administrative tasks to optimize office efficiency and workflow.
  • Implemented process improvements to enhance team communication and collaboration.
  • Managed scheduling and calendar coordination for senior executives, ensuring effective time management.
  • Developed training materials to onboard new staff, improving integration into company culture.

Education

High School Diploma -

Ecot
Columbus, OH
06-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Complaint handling
  • Follow-up skills
  • Product knowledge
  • Microsoft PowerPoint
  • Technical support
  • Live chat support
  • Attention to detail
  • Multitasking
  • Teamwork and collaboration
  • Friendly, positive attitude

Timeline

Customer Service Representative

McGraw-Hill
06.2019 - Current

Customer Service Representative

Iqor
03.2015 - 06.2019

Assistant

Tax Prep Xpress
01.2014 - 03.2015

High School Diploma -

Ecot

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