Brittany Perez
Georgetown,TX
Summary
Experienced Food, Beverage and Catering Manager bringing demonstrated success in developing and motivating strong restaurant teams to up to 300+ customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Knowledgeable in food safety and sanitation protocols. Ambitious Director with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Director of Food, Beverage and Catering
Golfinity
11.2022 - Current
- Enhanced dining experience by implementing innovative menu options and presentation techniques.
- Increased customer satisfaction by fostering a positive and efficient work environment for staff members.
- Streamlined food preparation processes, resulting in reduced wait times for guests.
- Developed and executed successful marketing strategies to drive restaurant revenue growth.
- Managed food inventory effectively, minimizing waste and reducing overall costs.
- Implemented health and safety standards, ensuring compliance with local regulations and industry best practices.
- Trained staff on proper food handling techniques, leading to improved hygiene ratings from state inspectors.
- Negotiated with vendors to secure high-quality ingredients at competitive prices, increasing profit margins for the business.
- Oversaw catering operations for special events, delivering exceptional service and memorable dining experiences for guests.
- Evaluated customer feedback regularly, making necessary adjustments to improve overall guest satisfaction levels consistently over time.
- Reduced labor costs by optimizing employee scheduling based on peak service hours.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Director of Food, Beverage and Catering
Cimarron Hills Golf And Country Club
01.2015 - 11.2022
- Managed all beverage inventory for the entire facility plus all the catering events and golf tournaments
- Oversaw catering operations for special events, delivering exceptional service and memorable dining experiences for guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales, The Locker in Georgetown, Hope Alliance and a variety of other charities
- Coordinated with catering staff to deliver food services for special events pool side service and functions.
- Managed all Payroll for FOH staff
- Created all BEO's for the facility both outside and house events with regular updates to all staff with weekly meetings and daily reviews
- Send out all contracts, collected deposits, met with clients and provided all documentation including diagrams of the facility on request
- Worked with outside vendors to include: photography, licensed bakeries, Confetti Rentals.......
Director of Food and Beverage
Teravista Golf Course
03.2008 - 12.2014
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Short order line cook
- Catering Cook
- Counter services
- Beverage Cart
- Maintaining Inventory
- Took on the role of Director towards the end
- Oversaw Catering and worked with the events coordinator to ensure BEO's were accurate and up to date
- Set up, work and tear down all events
Education
Austin Community College
High School Diploma -
Creekview High School
Carrollton, TX05.2002
Skills
- Project Management
- Contract Negotiation
- Staff Management
- Staff Development
- Operations Management
- Budget Control
- Contract Management
- Project Coordination
- Budget Management
- People Management
- Verbal and Written Communication
- Financial Reporting
- Contract and Vendor Management
- Company Guidelines
- Organizational Development
- Issues Resolution
- Hiring and Retention
- Crisis Management
- Change Management
- Brand Management
- Customer Relationship Management
- Budgeting and Forecasting
- Training and Development
- Vendor Management
- Human Resources Management
- Event Planning
- Corporate Communications
Timeline
Director of Food, Beverage and Catering
Golfinity
11.2022 - Current
Director of Food, Beverage and Catering
Cimarron Hills Golf And Country Club
01.2015 - 11.2022
Director of Food and Beverage
Teravista Golf Course
03.2008 - 12.2014
Austin Community College
High School Diploma -
Creekview High School