Brittany Dillard
Baton Rouge,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Communications Service Provider
Arise Platform
WFH
01.2022 - Current
- Worked for various companies assisting clients with different services including roadside assistance, vacation booking, completing taxes, as well as booking medical transportation all while ensuring high levels of satisfaction and loyalty.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Worked with clients to maximize individual success.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decision making.
- Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
- Utilized advanced problem-solving skills when troubleshooting complex issues during project completion stages.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
Lead Custodian
Southern University Baton Rouge
Baton Rouge, LA
01.2021 - Current
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Increased employee retention rates by fostering a positive work atmosphere and addressing any concerns promptly.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
- Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
Food Service Worker
Aramark
Baton Rouge, LA
08.2015 - Current
- Cook and serve food to university students and faculty in clean and safe environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
Traffic Officer
Southern University Baton Rouge
Baton Rouge, LA
04.2017 - 01.2021
- Assist inside the office with daily tasks such as clerical tasks and registration of vehicles for campus parking.
- Kept accurate records related to daily activities, incidents encountered, and actions taken during patrols in accordance with established documentation guidelines.
- Promoted public awareness about road safety through community outreach programs such as presentations at schools or local events.
- Conducted periodic reviews of traffic signage within assigned areas for compliance with applicable standards, recommending updates or replacements as necessary to maintain optimal roadway safety conditions.
- Monitored construction zones to ensure proper signage was displayed for driver awareness and safe navigation around work areas.
- Coordinated with other law enforcement agencies during special events to manage traffic control operations efficiently.
- Increased overall efficiency of departmental operations by contributing to the development of standard operating procedures for Traffic Officers.
- Maintained up-to-date knowledge of relevant legislation, regulations, policies, and procedures to effectively enforce compliance among road users.
- Provided support during emergency situations by directing traffic around accident scenes or natural disasters, ensuring smooth flow of vehicles and pedestrians.
- Assisted in the timely resolution of traffic collisions by conducting on-scene investigations and providing accurate reports to involved parties.
- Participated in ongoing professional development opportunities through attendance at training seminars and workshops to enhance knowledge and skills relevant to the role of a Traffic Officer.
- Enhanced road safety through regular patrolling, identifying hazards, and coordinating with maintenance teams for prompt repairs.
- Maintained a visible presence in high-traffic locations during peak travel times to deter potential violations and promote adherence to traffic laws among motorists.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored traffic violations, issuing citations as necessary.
- Monitored criminal activity in community to identify suspicious activity.
- Checked vehicle equipment for proper functioning prior to use.
- Handled citation and traffic violation paperwork.
- Assisted in special investigations and crime prevention programs.
Custodian 2
Southern University Baton Rouge
Baton Rouge, LA
11.2014 - 04.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Service Representative
The Quality Group
Baton Rouge, LA
01.2011 - 12.2015
- Provide complete planning, packing, and moving of commercial businesses
- Organize and transfer books and files for hospitals, schools, law officers.
- Efficiently coordinated with other team members to load/unload trucks quickly, maximizing use of available resources.
- Contributed to a safe work environment by adhering to company policies and OSHA regulations at all times.
- Assisted clients in space planning, helping them to visualize their new workspace layout before move-in day.
- Collaborated with team members to develop efficient strategies for tackling large-scale commercial moves.
- Enhanced client satisfaction by providing professional, courteous service during all aspects of the move.
- Maintained accurate inventory records to ensure all items were accounted for throughout the relocation process.
- Prepared furniture and equipment for safe transport by disassembling and properly wrapping each piece.
- Increased productivity by training new team members on best practices in commercial moving procedures.
- Maintained clean and organized workspaces, ensuring a professional appearance throughout the move process.
- Established trust with clients through consistent punctuality, reliability, and professionalism during each move.
- Improved efficiency by streamlining packing and unpacking processes for commercial moves.
- Provided thorough post-move support, addressing any client concerns promptly and professionally.
- Reduced potential damages through careful handling and proper packing techniques for fragile items.
- Facilitated clear communication between clients, supervisors, and coworkers by conveying important information about project details and timelines.
- Maximized workspace functionality at destination sites by carefully arranging furniture and equipment according to client specifications.
- Demonstrated flexibility in adapting to changing schedules or unexpected circumstances during complex commercial moves.
- Developed lasting relationships with repeat customers through exceptional customer service skills and attention to detail in every project.
- Managed time effectively, completing projects within established deadlines while maintaining high-quality service standards.
- Followed safety protocols to prevent accidents and injuries.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed verbal and written instructions to properly move and ship products.
- Inspected items for damage and reported issues to supervisor for resolution.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Communicated with customers courteously and professionally to drive satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
Cashier
The Home Depot
01.2013 - 06.2014
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Steward/Server
Hollywood Casino
Baton Rouge, LA
11.2008 - 12.2010
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Sandwich Artist
Subway
Clinton, LA
08.2005 - 11.2007
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Receptionist
Quad Area Community Action Agency
Clinton, LA
08.2004 - 08.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High school or equivalent - General studies
Clinton High School
Clinton, LA05.2006
Skills
- Customer Service
- Customer Care
- CSR
- Phone Etiquette
- Microsoft Office
- Communication Skills
- Administrative Experience
- Logistics
- Data Entry
- Food Service
- Custodial Experience
- Commercial Cleaning
- Office Administration
- Typing
- Cash Handling
- Clerical Experience
- Computer Skills
- Cooking
- Food Preparation
- Microsoft Word
- Packaging
- Serving Experience
- Leadership
- E-commerce
- Floor Care
- Office Management
- Policy Enforcement
- Effective Time Management
- Exceptional communication
- Client Relations
- Complaint Handling and Resolution
- Scheduling
- Record-keeping
- Work Orders
- Paperwork Processing
- Process Improvement
- Disaster Recovery Planning
Certification
Driver's License, 12/2018, 10/2023, Class E Louisiana driver's license
Additional Information
November 2007-2008 I took time off to help with taking care of my great grandfather.
Assessments
- Work style: Reliability, 06/2022, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, 12/2020, Proficient, Identifying and resolving common customer issues
- Forklift safety, 04/2020, Proficient, Best practices and safety hazards in forklift operation
Timeline
Communications Service Provider
Arise Platform
01.2022 - Current
Lead Custodian
Southern University Baton Rouge
01.2021 - Current
Traffic Officer
Southern University Baton Rouge
04.2017 - 01.2021
Food Service Worker
Aramark
08.2015 - Current
Custodian 2
Southern University Baton Rouge
11.2014 - 04.2017
Cashier
The Home Depot
01.2013 - 06.2014
Service Representative
The Quality Group
01.2011 - 12.2015
Steward/Server
Hollywood Casino
11.2008 - 12.2010
Sandwich Artist
Subway
08.2005 - 11.2007
Receptionist
Quad Area Community Action Agency
08.2004 - 08.2005
High school or equivalent - General studies
Clinton High School