Brittany Dilligard

• Ensured timely transportation of patients to medical appointments and procedures.
• Maintained accurate records of patient pickups and drop-offs.
• Adhered to safety protocols during transport for patient well-being.
• Communicated effectively with healthcare staff regarding scheduling needs.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Obtained signatures from customers upon delivery of goods.

• Led team in achieving operational excellence and enhanced customer service standards.
• Streamlined cash handling procedures, reducing errors and improving transaction processing times.
• Developed training programs for new hires, improving onboarding efficiency and employee retention.
• Analyzed daily operations to identify areas for process improvement and cost reduction.
• Fostered a collaborative team environment through effective communication and conflict resolution strategies.
• Monitored compliance with company policies and regulatory requirements, mitigating risks effectively.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Operated transit vehicles safely and efficiently, adhering to all traffic regulations and safety protocols.
• Assisted passengers with boarding and alighting, ensuring a comfortable and secure experience.
• Maintained accurate records of routes, schedules, and passenger counts for operational reporting.
• Conducted routine vehicle inspections to ensure compliance with safety standards and operational readiness.
• Collaborated with dispatch to optimize route efficiency and minimize delays in service delivery.
• Trained new drivers on operational procedures, safety protocols, and customer service expectations.
• Implemented process improvements that enhanced service reliability and increased overall passenger satisfaction.
• Boosted on-time arrivals and departures through effective communication with dispatchers regarding schedule adherence or deviation.
• Contributed to a clean environment within the bus by regularly inspecting the vehicle interior and addressing any sanitation concerns.
• Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
• Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays in service.
• Upheld company reputation for excellent service by consistently receiving positive feedback from passengers on professionalism and driving skills.
• Collaborated with other transit personnel in coordinating detours or alternate routes due to unforeseen circumstances such as construction or accidents.
• Reduced conflicts on board by enforcing transit rules and regulations, promoting a positive environment for all passengers.
• Demonstrated adaptability by quickly adjusting to route changes or schedule alterations, ensuring minimal disruption to passengers'' travel plans.
• Exhibited strong knowledge of local geography as well as designated transit routes to ensure timely transportation of passengers to their destinations.
• Aided in emergency situations by remaining calm under pressure, following established protocols, and coordinating with first responders as needed.
• Ensured a safe travel experience for all passengers by strictly adhering to traffic laws while navigating various weather conditions.
• Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
• Operated with safety and skill to avoid accidents and delays.
• Maintained clean and neat shuttle for passenger comfort.
• Transported customers to and from Location.
• Inspected bus for any mechanical issues before departure.
• Aided passengers with disabilities or special needs.

Managed logistics for unloading new Mercedes-Benz, Volvo, and BMW vehicles from trains. Assigned parking in designated areas for efficient shipping. Collaborated with ILA workers to facilitate timely loading onto vessels for export.

• Assisted customers with inquiries and processed payment plan applications to maintain service continuity. Managed scheduling and processing of service orders efficiently.