Brittany Dills
Clayton,GA
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Records Clerk
Mountain Lakes Medical Center
Clayton, GA
02.2024 - Current
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Identified discrepancies between physical documentation and electronic health records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Reviewed patient charts for accuracy and completeness.
- Resolved any discrepancies found in the review process.
- Scanned paper records into digital format.
- Tracked and processed release of information requests.
- Purged outdated files.
Sales Associate
Clayton Claws and Paws
Clayton, GA
05.2021 - 02.2024
- Managed returns, exchanges, and refunds in accordance with store policy, an average of 3+ a day
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Processed POS transactions, returning coins, currency, payment cards, and receipts to customers accurately, with an average of 20+ daily transactions
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs, with an average of 30+ daily interactions
- Engaged in friendly conversation with customers to better uncover individual needs, with an average of 30+ daily interactions
- Prioritized helping customers over completing other routine tasks in the store.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
Kennel Technician
Rabun Animal Hospital
Mountain City, GA
06.2018 - 08.2019
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Mixed and administered special food formulas to individual animals based on unique dietary needs 2-3 times a day for an average of 15 dogs
- Recorded dog's intake and output, physical condition, and behavior for updated kennel logs
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact
- Prepared and administered medications and treatments as the veterinarian prescribed to an average of 15 dogs a day.
Education
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Naperville, IL10.2023
Skills
- Detail Oriented
- Customer Service
- Strong Interpersonal and Phone Skills
- Computer/technical skills
- POS System Operation
- Sales Development
- Money Handling
- Retail Store Operations
- Positive and professional
- Problem-solving skills
References
References available upon request.
Timeline
Medical Records Clerk
Mountain Lakes Medical Center
02.2024 - Current
Sales Associate
Clayton Claws and Paws
05.2021 - 02.2024
Kennel Technician
Rabun Animal Hospital
06.2018 - 08.2019
Undergraduate Certificate - Medical Billing and Coding
DeVry University
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