Brittany Dixon
Oklahoma
Summary
Highly motivated customer service professional dedicated to ensuring customer satisfaction and driving company success. Proven track record in effectively managing a high volume of inbound and outbound calls, while maintaining strong relationships with customers. Recognized for exceptional active listening skills and the ability to multitask seamlessly. Committed to delivering top-notch service and resolving customer inquiries with efficiency and professionalism.
Overview
7
7
years of professional experience
Work History
Provider Services Advocate
UnitedHealthcare
07.2022 - 11.2024
- Researched complex billing errors that required an in-depth review of all available documentation before resolution could be reached
- Reviewed legal claims for accuracy and issues
- Resolved insurance claims issues as needed
- Reviewed and evaluated insurance claims to determine coverage and validity
- Provided advice on a variety of topics related to employee benefits such as eligibility requirements and premium payments
- Resolved Provider service inquiries concerning various types of insurance coverage, policy changes, premiums
- Adhered to HIPAA regulations when handling confidential patient information
- Processed electronic authorizations in accordance with established policies and procedures
- Reviewed and verified patient information to ensure accuracy of insurance authorizations
- Collaborated with provider offices regarding changes in eligibility or benefit structures
- Provided customer service support to providers regarding their authorization inquiries
- Maintained current knowledge of applicable laws, regulations and guidelines governing health plan operations
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes
- Assisted claimants, providers and clients with problems or questions regarding claims
- Explained reasons behind claim denials and recommended further action
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Assisted healthcare providers in navigating insurance policies and procedures to ensure efficient service delivery.
- Delivered friendly service and offered expert support in every interaction.
Member Service Representative/Team Lead
Media Rider
12.2021 - 05.2022
- Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments)
- Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process
- Thoroughly and completely document all customer interactions
- Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations
- Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentistry
- Offered training and support to keep team members motivated and working toward objectives
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Documented file notes clearly and concisely in dental track or excel
- Completed daily quality assurance duties to provide feedback for improvements
- Answered phone calls and responded to questions and concerns
Customer Service Manager
Public Storage
10.2017 - 06.2020
- Answer phone calls setting up new account's sale products
- Making 100 or more collection calls leaving script messages
- Ensure a clean, organized, and safe working environment
- Perform all duties in compliance with safety standards as outlined in Store Right Safety Manual
- Maximize conversion of prospective calls, walk-ins, and email inquiries into rentals
- Greet customers promptly, enthusiastically, and professionally
- Answer telephones in a friendly, pleasant, and professional manner; stand and greet walk-in customers and prospects likewise
- Present features and benefits of the facility at every opportunity
- Build loyalty and repeat rentals by resolving customer problems effectively and timely
- Promote store Right Self Storage within the community
- Assist Property Manager in maintaining sound financial controls by accurately handling cash and balancing receipts
- Participate in collecting past due accounts
- Collect funds, post payments, and process bank deposits accurately and timely
- Ensure that company standards of cleanliness are met or exceeded by keeping office and restroom areas clean, stocked, and orderly
- Clean vacated units daily; Add and/or remove overlock on a timely basis
- Effectively direct Maintenance staff to assist with successful running of the facility and accomplishment of duties in the outside area
Education
High School Diploma -
Penn Foster
Scranton, PA10.2021
Skills
- Customer Service Representative
- Call Center Operations
- Data evaluation
- Inbound and Outbound Calling
- High-energy attitude
- Benefits administration
- Time management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
- Claims analysis
- Policy interpretation
- Scheduling
Timeline
Provider Services Advocate
UnitedHealthcare
07.2022 - 11.2024
Member Service Representative/Team Lead
Media Rider
12.2021 - 05.2022
Customer Service Manager
Public Storage
10.2017 - 06.2020
High School Diploma -
Penn Foster
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