Brittany Dobbins

Trustone Financial Federal Credit Union

12.2006 - Current

Lead a group of 4 collectors while maintaining a delinquency rate of 0.15%.
Work with Attorneys in processing bankruptcy filing, reaffirmation agreements and proof of claims.
Pursue recovery on severely delinquent accounts, including utilizing skip tracing and other recovery methods.
Assign repossession orders, coordinating with repossession companies and local auctions to gain recovery for losses by liquidating collateral.
Coordinate with local law enforcement and State Patrol regarding disposal of forfeited vehicles.
Set up mortgage workout plans for portfolio and, loans to determine the assistance that can be provided.
Prepare charge offs for monthly board reports.
Update and maintain monthly repossession and bankruptcy reports.
Maintained and operated the credit bureau dispute program E-Oscar.
Implemented, maintained and operated the Collateral Protection Insurance Program (CPI).
Created written procedures and training material for employees as well as training employees on the use of the CPI program.
Work with BSA/Risk Management to prevent and research fraud on loans and deposit accounts.
Work with Attorneys in processing bankruptcy filing, reaffirmation agreements and proof of claims.
Pursue recovery on severely delinquent accounts, including utilizing skip tracing and other recovery methods.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.