Brittany Dodson
Martinsville,VA
Summary
Hardworking Head Cashier offering 9 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of customer care and customer service. Always ready to take on a challenge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Private Elderly Caregiver
Self-employed
08.2020 - 01.2023
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly client's quality of life by providing compassionate and attentive care.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
- Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.
- Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
- Supported client's cognitive function through mental stimulation exercises such as puzzles or reminiscence therapy.
- Observed health status of client to report changes and unusual occurrences to appropriate medical personnel.
- Assisted patient with bathing, grooming, dressing, and oral hygiene care in private residence.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Scheduled daily and weekly care hours for client care team.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Order Fulfillment Associate
Radial
11.2021 - 12.2021
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward goals.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Pulled orders quickly to maintain demanding productivity goals.
Private Caregiver
Self-employeed
07.2020 - 08.2020
- Private in-home care for terminally ill patient.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored progress and documented patient health status changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Head Cashier
Lowes
04.2014 - 07.2020
- Troubleshot and fixed problems with cash registers, card scanners, and printers.
- Promoted targeted credit offers to boost sales.
- Acquired knowledge of various departmental roles to ensure seamless store operations.
- Granted discounts to address customer disputes.
- Guided customers in enrolling for Military discount and MyLowes programs.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Aided management in formulating and executing plans to enhance employee performance and drive excellence.
- Oversaw the implementation of merchandising and signage for weekly and seasonal promotions.
- Designed strategies to maintain strong team performance aligned with store needs.
- Oversaw scheduling of cashier shifts and breaks.
- Supported customers in finding stores and completing transactions.
- Guided team members to become knowledgeable and effective.
- Oversaw exit points to identify potential security concerns.
- Ensured smooth store operations by performing daily opening, closing, and shift change tasks.
- Developed and preserved productive connections with staff.
- Inspected checkout areas to ensure cleanliness and order.
- Trained new team members in cash register operation, stock procedures and customer service.
- Enhanced service levels by stepping in during busy times and staff shortages.
- Managed team of over 10 cashiers to assess strengths and weaknesses in customer service, payment processing, and merchandising plans.
- Supported front-end staff to ensure customer satisfaction.
- Processed various payment methods including cash, checks, credit, debit, and vouchers to ensure high productivity.
- Ensured compliance with return policy by examining returned items.
- Welcomed customers quickly and addressed inquiries.
- Collaborated with Loss Prevention to recover stolen merchandise.
- Conducted monthly evaluations of cashier performance.
- Assisted customers in processing online orders in-store.
- Collaborated in managing inventory for online order fulfillment.
- Issued tills for morning shift and secured them in safe at night.
- Examined sales journals to resolve discrepancies and manage customer receipt reprints.
Customer Care Representative
StarTek
12.2008 - 09.2009
- Recorded customer inquiries and feedback in company database.
- Ensured timely resolutions by keeping account information current.
- Enhanced system operations through effective order processing and cancellations.
- Collaborated with customers to understand wireless needs and provide solutions.
- Saved costs, effectively offering promotions for optimal pricing.
- Elevated satisfaction ratings by promptly resolving customer issues.
- Addressed customer inquiries to ensure effective resolution of service and billing challenges.
- Managed logistics to ensure accurate pricing and availability of equipment shipments.
- Provided efficient, courteous, and informed assistance for routine inquiries and service issues.
- Engaged with more than 15 customers each shift to address inquiries and concerns about services and products.
- Engaged with necessary departments to resolve issues and followed up with customers.
- Reviewed customer information to detect issues and formulate resolutions.
- Escalated unresolved issues to supervisor after addressing customer inquiries.
Customer Service Cashier
Lowes
08.2006 - 12.2008
- Processed exchanges and returns efficiently.
- Engaged with customers and provided information upon request.
- Maintained customer satisfaction by redeeming coupons and cross-selling products.
- Escalated complex issues to direct supervisor for rapid resolution.
- Managed electronic systems for credit card payment processing.
- Responded to customer inquiries and provided product recommendations.
- Kept work area organized and tidy.
- Gained understanding of different departments to maintain store operations.
- Maintained inventory levels by replenishing stock in front end and customer service zones.
- Reduced wait times by swiftly processing items.
- Managed phone communications to address customer questions and facilitate order processing.
- Communicated store policies and facilitated efficient merchandise collection.
- Executed sales processes seamlessly while maintaining accuracy in cash handling.
- Educated team on delivering exceptional customer service.
- Retrieved items from store and back-end for customer orders.
- Handled returned merchandise following store guidelines.
- Managed customer complaints and escalated complex problems to senior supervisors for effective remediation.
Server
Texas Steakhouse
08.2004 - 08.2006
- Informed guests about daily specials and menu offerings.
- Handled order entries, bill splitting, and total calculations.
- Ensured legal age compliance by inspecting identification for alcohol service.
- Boosted revenue through strategic promotion of desserts, appetizers, and specialty beverages.
- Assisted kitchen team by preparing salads and appetizers.
- Ensured pantry remained stocked by replenishing nonperishable food items, condiments, and napkins.
- Ensured seamless delivery of food and beverages to enhance dining experience.
- Collected payments efficiently from customers.
- Maintained courteous and professional attitude to foster customer inquiries.
- Maintained accurate cash balance in pocket bank.
Education
No Degree - Pre Bachelors of Science of Nursing
Patrick Henry Community College
Martinsville, VAHigh School Diploma -
Laurel Park High School
Martinsville, VA06.2004
Skills
- Store opening and closing
- Hard-working
- Training and coaching
- Payment processing
- Employee engagement and motivation
- Equipment troubleshooting
- Assisting Loss prevention
- Customer relations
- Verbal/written communication
- Schedule coordination
- Merchandise restocking
- Issue resolution
- Customer assistance
- Credit and cash transactions
- Cash register operation
- Returns and exchanges
- Effective customer upselling
Certification
- Power Equipment License - 2015
Experience
["Waiters and Waitresses"],["Cashiers"],["Customer Service Representatives"],["Cashiers"]
Education and Training
other,other
Timeline
Order Fulfillment Associate
Radial
11.2021 - 12.2021
Private Elderly Caregiver
Self-employed
08.2020 - 01.2023
Private Caregiver
Self-employeed
07.2020 - 08.2020
Head Cashier
Lowes
04.2014 - 07.2020
Customer Care Representative
StarTek
12.2008 - 09.2009
Customer Service Cashier
Lowes
08.2006 - 12.2008
Server
Texas Steakhouse
08.2004 - 08.2006
No Degree - Pre Bachelors of Science of Nursing
Patrick Henry Community College
High School Diploma -
Laurel Park High School
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