Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY DOILEY

Baltimore,MD

Summary

Experienced Administrative Assistant with a strong focus on organization and attention to detail. Demonstrated ability to provide excellent customer service and administrative support, including clerical tasks and interacting with the public. Proficient in calendar management, scheduling, data entry, and database maintenance. Possessing strong judgment and critical thinking skills, with a compassionate and flexible approach. Experienced in providing occasional childcare support to create a safe and welcoming environment for children and families.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Fedex, Startrux Inc.
11.2023 - Current
  • Navigate GPS tracking system to familiarize with diverse routes for most prompt delivery/ pickup services to meet deadline satisfaction
  • Maintain safe driving regulations and procedures remaining 100% accident free during time of employment
  • Compliant with on the job trainings and necessary certifications
  • Established professional relationships by providing exemplary customer service
  • Displayed ability to lift heavy items over 80lbs
  • Operate motor vehicle in changing weather conditions
  • Completed on-time deliveries by choosing best and most efficient routes.

Medical Receptionist

AllCare
08.2022 - 10.2023
  • Answer high volume of calls and assist with patient requests to resolve clinical/ administrative concerns
  • Document patient inquiries and clinical questions in Athena Management to effectively and directly communicate with clinic professionals
  • Manage front desk operations with exemplary customer service and speedy and accurate patient verification
  • Intensive scheduling procedure to best accommodate new and existing patients based on doctor’s availability and patient needs
  • Verify insurance coverage for eligibility status; update patient files to reflect most recent changes to account
  • Coordinated scheduling and facilitated patient flow, demonstrating patience and empathy for families and young children
  • Simultaneously facilitate on-site scheduling and front desk management at primary location while remotely providing front desk coverage to other locations as needed; Managed multiple clients at once
  • Maintain HIPAA to ensure customer confidentiality and prevent health and safety violations

Leasing Representative

Windsor House Apartments
08.2021 - 05.2022
  • Operated as the liaison to maintain strong tenant relationships for resident satisfaction and to meet the operational needs of the company
  • Implement company policy and lease terms to ensure concise and consistent processes amongst all residents to maintain equitably
  • Remained updated with all fair housing and Maryland HUD modifications for relevant information
  • Knowledgeable in floor plans and prices to provide the most fluid sales walkthrough of our homes to increase resident occupancy
  • Utilized Yardi to follow up with prospective tenants
  • Reviewed credit reports and background checks thoroughly while adhering to fair housing regulations during the tenant screening process.
  • Collect rent payments and processed receipts for tenant records; Updated tenant account to immediately reflect current balance in Yardi
  • Make resident calls for past due account balances with understanding for tenant circumstances to establish open communication and ETA for payments
  • Maintain structure with in office filing system; Uploaded all paperwork using Xerox machine to electronically upload form to tenant Yardi profile
  • Assisted residents in navigating lease terms and policies, including addressing childcare-related questions.
  • Managed on-site scheduling and assisted with family move-ins, emphasizing child safety and comfort
  • Effectively handle and discard confidential information such as social security, bank information, etc.
  • Provided exemplary teamwork for and floated to different locations when needed for last minute coverage needs
  • Assisted property management teams with the implementation of resident retention programs, boosting renewal rates

Client Intake Specialist

JARC Baltimore
10.2019 - 06.2021
  • Greeted incoming visitors and trainees professionally and provided friendly, knowledgeable assistance when needed
  • Use Microsoft Outlook to schedule appointments for orientations and interviews for trainee recruitment/enrollment
  • Attend job fairs to bring awareness to the mission of the program and provide opportunity
  • Aide in the set up of orientations to best inform interested prospects
  • Update executives on changing business needs by thoroughly documenting internal affairs for organizational meetings
  • Produce accurate office files, update funding spreadsheets, and craft presentations to support executives to boost team efficiency
  • Navigate Salesforce and consistently provide manual updates for the most accurate trainee information
  • Facilitate thorough evaluation of progress tracked through Salesforce weekly to determine most effective methodology for individual trainee success
  • Manage multiple deadlines and prioritize tasks according to level of urgency
  • Organize events for fundraisers/ private events to raise trainee morale, increase retention, and publicize the mission of the program
  • Scheduled appointments and orientations for trainees, ensuring inclusive support for parents
  • Assisted with childcare resources, supportive services references, and information for interested program participants when needed

Administrative Assistant

A1 Autobody
11.2016 - 06.2018
  • Manage account payables and accounts receivables to maintain credits and debits are properly being distributed to and from the company account
  • Process returns to vendors and follow up with returns to ensure credit is pending
  • Established an organization system to manage inventory and maintain a speedy process to meet onsite mechanic needs
  • Curate and maintain relationships with various vendors for best discounted rates for parts to decrease costs in parts and increase revenue
  • Create client invoices using quickbooks for records
  • Contact insurance companies for claim updates on cars for estimate coverage and to establish car repair ETA
  • Schedule appointments for car estimates and to review any customer concerns to relay to mechanics
  • Fill in where needed in order to fulfill deadlines and best meet organizational needs
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Crew Member

McDonald's
05.2014 - 08.2015
  • Handle cash transactions accurately
  • Fulfill customer order requests in POS system
  • Report directly to GM to carry out Restaurant needs
  • Maintain work area by cleaning between orders and breaks
  • Manage time and prioritize orders accurately
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Business Management Major -

Morgan State University
Baltimore, MD
06-2026

Skills

  • Teamwork and Collaboration
  • Appointment Scheduling
  • Document Filing/ Record Keeping
  • Event planning
  • Advanced in MS Office Suite
  • Data Entry/Collection
  • Trainee Recruitment
  • Prospecting (Outreach)
  • Cold calling
  • Strategic Planning
  • CRM tools (Salesforce, Yardi, Yardi Voyager)
  • Athena Management (EHR)
  • Childcare Support
  • Money Management
  • Time Management

Timeline

Delivery Driver

Fedex, Startrux Inc.
11.2023 - Current

Medical Receptionist

AllCare
08.2022 - 10.2023

Leasing Representative

Windsor House Apartments
08.2021 - 05.2022

Client Intake Specialist

JARC Baltimore
10.2019 - 06.2021

Administrative Assistant

A1 Autobody
11.2016 - 06.2018

Crew Member

McDonald's
05.2014 - 08.2015

Business Management Major -

Morgan State University

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