BRITTANY DOVE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. 10+ years of medical industry combined with office administration.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Progressive Insurance Company
10.2023 - Current
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Maintained and managed customer files and databases.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
Front Desk Receptionist
PM Kidz Hollywood
06.2023 - 10.2023
- Authorized claim status for medical claims
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Screened calls, visitors, and incoming correspondence
- Prioritized and organized work and followed through to ensure duties were accomplished.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Checked patient insurance, demographic, and health history to keep information current.
Customer Service Representative
Cognitive Medical Systems
11.2021 - 06.2023
- Promoted customer care to veteran and providers by answering phones, scheduling appointments
- Exhibited high energy and professionalism when dealing with clients and staff.
- Authorized claim status for medical and dental claims
- Followed all company safety and HIPPA
- Screened calls, visitors, and incoming correspondence
- Prioritized and organized work and followed through to ensure duties were accomplished.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Medical Assistant / Phlebotomist
Breton Medical Group
11.2014 - 12.2015
- Prepared patients for examination by performing preliminary physical tests
- Took blood pressure, weight, and temperature; and reported patient history summary
- Efficiently performed phlebotomy procedures in correct order of draw through venipuncture or capillary of all ages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
Diploma in Medical Administrative Assistant - Medical Billing And Coding
Ultimate Medical Academy
01.2016
Certificate - CNA
Charlotte Hall Veterans Home
Charlotte Hall, MD01.2014
Skills
- Call center experience
- Data Entry
- Problem-solving abilities
- Administrative Support
- Computer Proficiency
- Microsoft Outlook
- Multi-line phone talent
- Credit card processing
- Typing Speed
- Clerical Support
- Microsoft Office Suite , PowerPoint
- Medical terminology knowledge
Clearance
Security Clearance, 09/2023
References
References Available Upon Request
Timeline
Customer Service Advocate
Progressive Insurance Company
10.2023 - Current
Front Desk Receptionist
PM Kidz Hollywood
06.2023 - 10.2023
Customer Service Representative
Cognitive Medical Systems
11.2021 - 06.2023
Medical Assistant / Phlebotomist
Breton Medical Group
11.2014 - 12.2015
Diploma in Medical Administrative Assistant - Medical Billing And Coding
Ultimate Medical Academy
Certificate - CNA
Charlotte Hall Veterans Home
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