Brittany Dowdy
Perry Hall,Maryland
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate innovator experienced in at risk environments. Hardworking and dedicated to achieving desired case outcomes. Offering excellent problem-solving, conflict resolution and communication abilities. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
10
10
years of professional experience
Work History
Case Manager Specialist Supervisor (Intake)
Department Of Juvenile Services
11.2023 - Current
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
- Administer and manage Intake functions in compliance with state laws, regulations, and policy while ensuring that the goals and objectives of the Department of Juvenile Services are carried out.
- Establishes and maintains a cordial and effective working relationship with the Courts, law enforcement, State's Attorney's Office and Public Defender’s Office, Department of Social Services, other service agencies and stakeholders. parents and families to obtain or clarify information, explain procedures and expectations, coordinate treatment services, address questions concerning case reports, discuss staff recommendations and court presentations, resolve concerns and complaints and negotiate alternative placements.
Evening Reporting Center Supervisor
Department Of Juvenile Services
03.2023 - 11.2023
- Served as Program Director of the Evening Reporting Center which is a Detention Alternative Program
- Planned, organized, supervised, and evaluated service implementation for ERC participants
- Managed the daily operations for the program
- Served as direct supervisor for 5 staff
- Established long and short term goals for program operations and resources
- Determine and manage procurement needs of the ERC
- Manage ERC staff and ensure completion of their scheduled in-service training
- Maintain liaison with the Juvenile Court, DJS Community Detention Officers, Case Mangers, and other stakeholders
- Provides direction and interpretation of DJS policies and procedures
- Developed programming and activities for ERC participants
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Case Manager Specialist
Department Of Juvenile Services
08.2013 - 03.2023
- Enhanced communication between clients and service providers, resulting in better coordination of care.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Provide case management services to juveniles in a community or residential setting
- Implement and coordinate the delivery of services and treatment plans for juveniles on supervised probation, aftercare supervision, detained pending trial, disposition, or committed to the Department of Juvenile Services
- Lead Case Management Specialist, Prepare reports for court proceedings, Counsel youths/families
- Administer Risk/Need Assessments ,Formulate Treatment Service Plans, Conduct Background Investigations
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
- Provided crisis intervention and support during critical incidents involving clients or their families.
- Implemented evidence-based interventions aimed at reducing recidivism rates among justice-involved clients.
- Represent the DJS at Court Proceedings
- Administrative responsibilities
- Develops and facilitates cognitive programming for youth under the jurisdiction of the department of juvenile services groups include: Victim Awareness Education, Anger Management and Life Tools.
- Facilitate training of other Department professional to facilitate the offered programming within their region and offices.
- Develops, coordinates and facilitates yearly office activities for National Crime Victims’ Rights Week (NCVRW)
Central Region Reentry Specialist
Department Of Juvenile Services
03.2016 - 08.2020
- Enhanced program effectiveness by developing and implementing reentry plans tailored to individual client needs.
- Collaborated with community partners for seamless service provision and increased success rates in client reintegration.
- Served as an advocate for clients within the criminal justice system, ensuring access to necessary resources and support services.
- Advised policy makers on effective reentry strategies based on research findings and firsthand experience working directly with impacted individuals.
- Streamlined referral processes between agencies by creating clear communication protocols that improved collaboration efforts among service providers.
- Participated in strategic planning initiatives to guide the future direction of reentry services in response to evolving community needs.
- Mentored new staff members and interns, providing guidance and sharing expertise on effective reentry coordination practices.
Education
Master of Arts - Criminal Justice
University of Baltimore
Baltimore, MD05.2015
Bachelor of Arts - Criminal Justice
High Point University
High Point, NC12.2011
Skills
- Creative Thinking
- Community Outreach
- Ethical Practice
- Team Collaboration
- Critical Thinking
- Professional Development
- Attention to Detail
- Decision Making
Timeline
Case Manager Specialist Supervisor (Intake)
Department Of Juvenile Services
11.2023 - Current
Evening Reporting Center Supervisor
Department Of Juvenile Services
03.2023 - 11.2023
Central Region Reentry Specialist
Department Of Juvenile Services
03.2016 - 08.2020
Case Manager Specialist
Department Of Juvenile Services
08.2013 - 03.2023
Master of Arts - Criminal Justice
University of Baltimore
Bachelor of Arts - Criminal Justice
High Point University
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