Brittany Dower

Work History

Freelance Content Writer

Various Clients

01.2018 - Current

Worked closely with clients to ensure visual elements complemented written copy, enhancing overall user experience
Composed original written material for various types of stories and submitted for approval by Client
Interviewed individuals by phone, video chat and in-person to write new stories
Wrote and edited high-quality content and visually impactful stories under deadline pressure with exciting, captivating, and authentic approach
Generated ideas for new content series or formats based on audience interests and market trends
Edited and proofread drafts of stories based on client input.

Full-time Patient Access Representative - Emergency Services

Piedmont Medical Center

02.2022 - 06.2023

Greeted, assisted and registered patients with check-in procedures
Collected and entered patient demographic and insurance data into "PAS" computer database to establish patient's medical record
Used Cerner (interactive board) to display patient room, doctors' orders, verify patients' registration is completed, and patient status
Create estimates to be sent to billing department using "PAI" software based on severity of illness
Collaborate with Financial Counselors to ensure whether a patient needs financial assistance
Ensure consent forms for patient care are accurately signed giving doctors consent to treat patient
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
Processed payments using cash and credit cards, maintaining accurate records of transactions
Applied administrative knowledge and courtesy to explain procedures and services to patients
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Provided excellent customer service to patients and medical staff
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices
Verified patient insurance eligibility and entered patient information into system
Engaged with patients to provide critical information
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
Providing excellent customer service by promptly answering patient inquiries
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Stayed calm under pressure to and successfully dealt with difficult situations
Responded to inquiries by directing calls to appropriate personnel
Facilitated communication between patients and various departments and staff
Able to work all shifts as needed.

Full-time Member Service Desk/Front End Cashier

Sam's Club

12.2019 - 08.2021

Answer Phones / handle customer complaints
Forward complaints to Manager when necessary
Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary
Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons
Demonstrated product/project knowledge to provide customers with information and to identify selling opportunities
Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers
Promote Sam's Club Credit cards to customers
Monitored self-checkout systems and provided help in resolving complex problems
Promoting / coordinating teamwork to ensure Front End Cashier support
Promoted special offers or Plus Memberships to increase sales revenue and encourage repeat business from customers
Providing customers with fast, friendly, accurate and safe service
Operated cash register to record transactions accurately and efficiently
Handled cash with high accuracy and took care to check bills for fraud
Processed credit card, EBT, and gift certificate payments with electronic computer system
Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles
Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction
Maintained well-organized and clean workstation, ensuring positive shopping experience for customers
Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise
Enhanced customer satisfaction by providing efficient and friendly service during checkout
Handled high volumes of transactions with accuracy, contributing to overall store sales goals
Prevented loss by identifying fraudulent transactions and following established security procedures
Utilized strong communication skills to relay pertinent information between customers and other staff members effectively
Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic
Learned duties for various positions and provided backup at key times.

Part-time Customer Service/Front End Cashier

Home Depot

03.2019 - 11.2019

Answer Phones / handle customer complaints
Forward complaints to Manager when necessary
Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary
Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons
Demonstrated product/project knowledge to provide customers with information and to identify selling opportunities
Promote Home Depot Credit cards to customers
Monitored self-checkout systems and provided help in resolving complex problems
Promoting / coordinating teamwork to ensure Front End Cashier support
Providing customers with fast, friendly, accurate and safe service
Operated cash register to record transactions accurately and efficiently
Handled cash with high accuracy and took care to check bills for fraud
Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies
Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction
Worked cash register and processed credit card, check and cash transactions
Maintained well-organized and clean workstation, ensuring positive shopping experience for customers
Supported stocking efforts by organizing shelves near front end cashier area, maintaining visually appealing presentation of merchandise
Enhanced customer satisfaction by providing efficient and friendly service during checkout
Handled high volumes of transactions with accuracy, contributing to overall store sales goals
Prevented loss by identifying fraudulent transactions and following established security procedures
Utilized strong communication skills to relay pertinent information between customers and other staff members effectively
Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic
Learned duties for various positions and provided backup at key times.

Full-time Customer Service/Front End Cashier

Lowes

06.2018 - 02.2019

Full Time Customer Service Front Service Desk
Answer Phones / handle customer complaints
Forward to Manager when necessary
Promote Lowes Credit cards to customer
Promoting / coordinating teamwork to ensure Front End Cashier support
Become familiar with various departments and provide appropriate cashier support
Learned product/project knowledge to provide customers with information and to identify selling opportunities
Providing customers with fast, friendly, accurate and safe service
Processed Checkout and/or Return transactions
Monitored and maintained Self-Checkout area
Internet Customer Sales/Customer Service Desk.

Full-time Front-End Cashier

Lowes

02.2018 - 05.2018

Promote Lowes Credit cards to customer
Promoting / coordinating teamwork to ensure Front End Cashier support
Become familiar with various departments and provide appropriate cashier support
Learned product/project knowledge to provide customers with information and to identify selling opportunities
Providing customers with fast, friendly, accurate and safe service
Processed Checkout and/or Return transactions
Monitored and maintained Self-Checkout area
Internet Customer Sales/Customer Service Desk.

Part-time Front-End Cashier

Lowes

01.2016 - 11.2017

Promote Lowes Credit cards to customer
Promoting / coordinating teamwork to ensure Front End Cashier support
Become familiar with various departments and provide appropriate cashier support
Learned product/project knowledge to provide customers with information and to identify selling opportunities
Providing customers with fast, friendly, accurate and safe service
Processed Checkout and/or Return transactions
Monitored and maintained Self-Checkout area.

Part-Time Front Desk Receptionist

Fairfax County Public Safety Occupational Health Clinic

10.2011 - 07.2017

Greet patients as they arrive for their physicals
Keeps reception area neat and ready for patients
Data Entry into Medical Records database 'Medgate Patient Access System'
Answers telephone, forwarding calls appropriately
Copy and mail letters and lab work
Maintains fax machine and assists users with transmission and routing of faxes
Medical Records support filing patient folders
File patient X-rays
Retrieve patient folders on request
Provide Administrative support to clinic nurses and providers
Managed receptionist area, greeting visitors and answering telephone and in-person requests for information
Update electronic file database and maintained electronic and paper files
Dispersed incoming mail to correct recipients throughout clinic
Receive and send faxes and email
Managed daily office operations and maintenance of equipment.

Part-time Cashier/Sales Coordinator for Interior

Lowes

07.2015 - 01.2016

Provide Administrative support for Customer Inside Sales Manager
Follows up on Customer leads
Scheduling on-site appointments for Sales Manager
Update database with specific customer information
Creates Customer documentation binder
Occasional Front End Cashier support.

Full-Time Seasonal Front-End Cashier

Lowes

04.2015 - 07.2015

Promote Lowes Credit cards to customer
Promoting / coordinating teamwork to ensure Front End Cashier support
Become familiar with various departments and provide appropriate cashier support
Learned product/project knowledge to provide customers with information and to identify selling opportunities
Providing customers with fast, friendly, accurate and safe service
Processed Checkout and/or Return transactions
Monitored and maintained Self-Checkout area.

Summary

Overview

Work History

Freelance Content Writer

Full-time Patient Access Representative - Emergency Services

Full-time Member Service Desk/Front End Cashier

Part-time Customer Service/Front End Cashier

Full-time Customer Service/Front End Cashier

Full-time Front-End Cashier

Part-time Front-End Cashier

Part-Time Front Desk Receptionist

Part-time Cashier/Sales Coordinator for Interior

Full-Time Seasonal Front-End Cashier

Education

Skills

Affiliations

References

Timeline

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