Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY DOYLE

Charleston,SC

Summary

Accomplished server and business owner with 10+ years of experience in the hospitality and retail industry combined, specializing in customer service and team training. Proven track record of enhancing service quality through the implementation of training programs and mentoring new staff. Skilled in managing high-volume environments and maintaining operational efficiency. Strong background in retail management, marketing, and buying/merchandising with a focus on customer engagement & satisfaction.

Overview

8
8
years of professional experience

Work History

Lead Server

Little Jim Bait and Tackle
04.2021 - 05.2024
  • Greeted customers in a timely and friendly manner, providing recommendations and sharing my knowledge of the food and drink menu, ensuring customers receive excellent service and have a memorable and pleasant dining experience.
  • Trained all new hires for the server position.
  • Performed barback duties
  • Prepared and served alcoholic beverages
  • Experience with fast paced and high-volume environment
  • Performed opening and closing duties
  • Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
  • Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts

Lead Server

Little Jim Bait and Tackle
04.2021 - 05.2024
  • Greeted customers in a timely and friendly manner, providing recommendations and sharing my knowledge of the food and drink menu, ensuring customers receive excellent service and have a memorable and pleasant dining experience.
  • Trained all new hires for the server position.
  • Performed barback duties
  • Prepared and served alcoholic beverages
  • Experience with fast paced and high-volume environment
  • Performed opening and closing duties
  • Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
  • Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts

Server

Island Pig and Fish
03.2023 - 06.2023
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences & dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.

Server

Island Pig and Fish
03.2023 - 06.2023
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences & dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.

Boutique Associate Key Holder

Treasure Lane Boutique
01.2019 - 08.2020
  • Assisted with social media marketing, customer service, and inventory management.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked.
  • Processed customer transactions accurately and efficiently using the point-of-sale system.
  • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks.
  • Demonstrated product knowledge to answer customer inquiries and make recommendations based on their needs.

Boutique Associate Key Holder

Treasure Lane Boutique
01.2019 - 08.2020
  • Assisted with social media marketing, customer service, and inventory management.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked.
  • Processed customer transactions accurately and efficiently using the point-of-sale system.
  • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks.
  • Demonstrated product knowledge to answer customer inquiries and make recommendations based on their needs.

Owner

Casey Creek Southern Boutique
08.2016 - 12.2018
  • Opened and operated a family owned Women's clothing boutique with my mother as my partner. Together we made decisions that were in the boutique's best interest.
  • Owned and operated a family business. Gained invaluable experience performing daily tasks including accounting roles, bookkeeping, payroll, customer service, advertising, inventory maintenance and purchasing, as well as coordinating community events.
  • Managed daily operations of a boutique, including inventory management, visual merchandising, and customer service
  • Collaborated with vendors to select merchandise that aligned with the boutique's brand image and target market
  • Created engaging displays and window showcases to attract customers and increase foot traffic
  • Analyzed sales data to identify trends and opportunities for improvement; adjusted inventory levels accordingly
  • Established strong relationships with loyal customers through personalized service, resulting in increased repeat business
  • Managed social media accounts for the boutique, creating content that showcased new arrivals or special promotions.

Owner

Casey Creek Southern Boutique
08.2016 - 12.2018
  • Opened and operated a family owned Women's clothing boutique with my mother as my partner. Together we made decisions that were in the boutique's best interest.
  • Owned and operated a family business. Gained invaluable experience performing daily tasks including accounting roles, bookkeeping, payroll, customer service, advertising, inventory maintenance and purchasing, as well as coordinating community events.
  • Managed daily operations of a boutique, including inventory management, visual merchandising, and customer service
  • Collaborated with vendors to select merchandise that aligned with the boutique's brand image and target market
  • Created engaging displays and window showcases to attract customers and increase foot traffic
  • Analyzed sales data to identify trends and opportunities for improvement; adjusted inventory levels accordingly
  • Established strong relationships with loyal customers through personalized service, resulting in increased repeat business
  • Managed social media accounts for the boutique, creating content that showcased new arrivals or special promotions.

Assistant Team Leader

Francesca's collection Boutique
04.2016 - 08.2016
  • Trained and lead the team to engage with guests while balancing other ongoing operational tasks. Planned, delegated, and followed up on tasks and assignments to ensure expectations were met.
  • Maintained a visually inspiring boutique that was compelling to the guest and developed visual decision-making skills. Performed and supervised boutique opening and closing procedures.
  • Collaborated with management to develop and implement strategies to achieve sales targets and increase revenue.
  • Trained new hires on company policies, procedures, product knowledge, and customer service standards.
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.

Assistant Team Leader

Francesca's collection Boutique
04.2016 - 08.2016
  • Trained and lead the team to engage with guests while balancing other ongoing operational tasks. Planned, delegated, and followed up on tasks and assignments to ensure expectations were met.
  • Maintained a visually inspiring boutique that was compelling to the guest and developed visual decision-making skills. Performed and supervised boutique opening and closing procedures.
  • Collaborated with management to develop and implement strategies to achieve sales targets and increase revenue.
  • Trained new hires on company policies, procedures, product knowledge, and customer service standards.
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.

Education

HIGH SCHOOL DIPLOMA - undefined

JOHN CARROLL CATHOLIC HIGH SCHOOL
Fort Pierce, Florida
05.2010

A.A.S - BUSINESS ADMINISTRATION & MANAGEMENT

INDIAN RIVER STATE COLLEGE
Fort Pierce, Florida
05.2014

Skills

  • Customer Service
  • Leadership
  • Inventory and Buying Management
  • Organizational and Time Management Skills
  • Multi-Tasker
  • Visual Merchandising
  • Excellent Communicator
  • Problem Solver
  • Team Player

Timeline

Server

Island Pig and Fish
03.2023 - 06.2023

Server

Island Pig and Fish
03.2023 - 06.2023

Lead Server

Little Jim Bait and Tackle
04.2021 - 05.2024

Lead Server

Little Jim Bait and Tackle
04.2021 - 05.2024

Boutique Associate Key Holder

Treasure Lane Boutique
01.2019 - 08.2020

Boutique Associate Key Holder

Treasure Lane Boutique
01.2019 - 08.2020

Owner

Casey Creek Southern Boutique
08.2016 - 12.2018

Owner

Casey Creek Southern Boutique
08.2016 - 12.2018

Assistant Team Leader

Francesca's collection Boutique
04.2016 - 08.2016

Assistant Team Leader

Francesca's collection Boutique
04.2016 - 08.2016

HIGH SCHOOL DIPLOMA - undefined

JOHN CARROLL CATHOLIC HIGH SCHOOL

A.A.S - BUSINESS ADMINISTRATION & MANAGEMENT

INDIAN RIVER STATE COLLEGE

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