Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Professional References
Timeline
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Brittany Dubin

Brittany Dubin

Logan,UT

Summary

Dynamic professional with a strong background in client relations and customer satisfaction. Proven ability to communicate effectively and solve problems, aiming to leverage these skills in a remote customer service or virtual assistant role. Committed to delivering exceptional client experiences and fostering positive interactions in a virtual environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Assistant Intern

MVP Insurance
Farmington , Utah
10.2024 - Current
  • Maintain organized office space to foster increased efficiency.
  • Organize and maintain files, documents, and other records in accordance with established procedures.
  • Assist in planning and coordinating marketing events.
  • Ensure prompt responses to email inquiries.
  • Handle and package personal mail efficiently.

Dental Hygienist

Greg Lambert DDS
Logan, Utah
08.2024 - Current
  • Collaborated with team members to ensure seamless patient care and effective communication in a fast-paced environment.
  • Developed and maintained strong relationships with patients, ensuring high levels of satisfaction and trust. Utilized electronic medical records software to manage patient information efficiently, demonstrating strong organizational skills.
  • Delivered exceptional customer service by scheduling appointments and managing follow-up care, ensuring a smooth patient experience. Provided leadership and support to junior staff, fostering a collaborative and productive team environment.

Dental Hygienist

Spring Creek
Providence , Utah
09.2023 - 03.2024
  • Collaborated with team members to ensure seamless patient care and effective communication in a fast-paced environment.
  • Developed and maintained strong relationships with patients, ensuring high levels of satisfaction and trust. Utilized electronic medical records software to manage patient information efficiently, demonstrating strong organizational skills.
  • Delivered exceptional customer service by scheduling appointments and managing follow-up care, ensuring a smooth patient experience. Provided leadership and support to junior staff, fostering a collaborative and productive team environment.
  • Provided leadership and support to junior staff, fostering a collaborative and productive team environment.

Dental Hygienist

Platinum Dental
Logan , Utah
03.2023 - 08.2023
  • Collaborated with team members to ensure seamless patient care and effective communication in a fast-paced environment.
  • Developed and maintained strong relationships with patients, ensuring high levels of satisfaction and trust. Utilized electronic medical records software to manage patient information efficiently, demonstrating strong organizational skills.
  • Delivered exceptional customer service by scheduling appointments and managing follow-up care, ensuring a smooth patient experience. Provided leadership and support to junior staff, fostering a collaborative and productive team environment.

Dental Hygienist

Justin Stout DDS
Simi Valley , CA
06.2022 - 03.2023
  • Collaborated with team members to ensure seamless patient care and effective communication in a fast-paced environment.
  • Developed and maintained strong relationships with patients, ensuring high levels of satisfaction and trust. Utilized electronic medical records software to manage patient information efficiently, demonstrating strong organizational skills.
  • Delivered exceptional customer service by scheduling appointments and managing follow-up care, ensuring a smooth patient experience. Provided leadership and support to junior staff, fostering a collaborative and productive team environment.

Team Lead Care Advisor

NOCD
Remote
08.2021 - 01.2022
  • Analyzed client needs to assess alignment with available NOCD therapeutic solutions.
  • Explained the company's features, benefits, and pricing options to customers.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Worked collaboratively with colleagues across multiple departments on complex cases.
  • Provided support to junior staff during peak periods of workloads.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Utilized diverse software applications to ensure effective virtual interaction within the team.

Education

Bachelor of Science - Dental Hygiene

Idaho State University
Pocatello, ID
05-2015

Skills

  • Remote customer service
  • Virtual assistance
  • Problem-solving in digital environments
  • Adaptability to new technologies
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Decision-making
  • Sales techniques
  • Multitasking and organization
  • Phone etiquette
  • HIPAA Compliance
  • Appointment scheduling
  • Slack Communication
  • Microsoft Word
  • Google Proficiency
  • Email management
  • Task prioritization
  • Time management
  • Internet research

Accomplishments

  • Elected as the class representative for my dental hygiene class.
  • Implemented and launched a kids' toothbrushing program in Idaho my senior year.

Certification

  • Dental Hygiene License

Professional References

Avery Hill

(801) 502-6459

Justin Stout, D.D.S.

(805) 217-1611

Greg Lambert, D.D.S.

(435) 752-8455

Timeline

Personal Assistant Intern

MVP Insurance
10.2024 - Current

Dental Hygienist

Greg Lambert DDS
08.2024 - Current

Dental Hygienist

Spring Creek
09.2023 - 03.2024

Dental Hygienist

Platinum Dental
03.2023 - 08.2023

Dental Hygienist

Justin Stout DDS
06.2022 - 03.2023

Team Lead Care Advisor

NOCD
08.2021 - 01.2022

Bachelor of Science - Dental Hygiene

Idaho State University

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