Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITTANY DUCLON

Green Bay,WI

Summary

Dynamic and results-driven hospitality leader with over 9 years of experience in restaurant operations, multi-location management, and team development. Proven success in launching and scaling new locations, developing staff training programs, and driving consistent revenue growth. Adept at strategic planning, operational efficiency, and cross-functional leadership. Recognized for delivering exceptional guest experiences and cultivating lasting relationships with clients, vendors, and team members.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior General Manager

BelAir Cantina
01.2022 - Current
  • Led the successful opening of BelAir Cantina Green Bay, overseeing all hiring, training, and operational setup.
  • Manage daily operations at a high-volume location while maintaining top-tier guest satisfaction and performance.
  • Provide leadership support and mentorship to General Managers at two additional BelAir Cantina locations, ensuring consistency in service, staff development, and brand standards.
  • Developed and rolled out a comprehensive training program to standardize onboarding and performance expectations across teams.
  • Collaborate with ownership to enhance operational strategies, drive revenue growth, and streamline vendor and budget management.
  • Execute personalized, brand-aligned guest experiences through ongoing team coaching and service refinement.

General Manager

Parker John’s BBQ & Pizza
01.2018 - 01.2022
  • Led the successful openings of the Green Bay and Appleton locations, overseeing hiring, training, and full operational setup.
  • Directed day-to-day restaurant operations, including staff management, inventory, scheduling, and vendor coordination.
  • Developed and executed localized social media marketing strategies to boost brand visibility and drive customer engagement.
  • Built and trained strong front- and back-of-house teams, promoting a culture of accountability, service, and internal growth.
  • Introduced operational improvements that increased labor efficiency and enhanced overall guest experience.

General Manager

Taco Bell
01.2015 - 01.2018
  • Began as a cook and earned multiple promotions to Shift Lead, Assistant General Manager, and ultimately General Manager.
  • Oversaw operations for two high-volume Taco Bell locations in Appleton, leading teams of 25+ employees across both sites.
  • Increased speed-of-service and drive-thru times through focused training and improved team communication.
  • Managed labor, food costs, inventory control, and P&L performance to consistently meet or exceed company benchmarks.
  • Built a strong internal pipeline by mentoring hourly staff into leadership roles, improving retention and team morale.
  • Maintained high scores on internal audits and customer satisfaction metrics, including cleanliness, order accuracy, and service quality.

Education

Bachelor’s Degree - Business Management

NWTC
Green Bay, WI

Skills

  • Leadership & Team Development
  • Restaurant Opening & Training Program Development
  • Multi-Location Oversight
  • Strategic Planning & Operational Efficiency
  • Budgeting & Cost Control
  • Conflict Resolution & Communication
  • Guest Experience Optimization
  • Social Media & Local Marketing

Certification

  • ServSafe Manager
  • Food Manager Certified
  • Alcohol Handler Certified

Timeline

Senior General Manager

BelAir Cantina
01.2022 - Current

General Manager

Parker John’s BBQ & Pizza
01.2018 - 01.2022

General Manager

Taco Bell
01.2015 - 01.2018

Bachelor’s Degree - Business Management

NWTC

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