Brittany Dudley

• Consult on various projects according to the business needs.
• provides technical support for network design activities
• Gathered, organized and input information into digital database.
• Contributed to cross-functional teams working on special projects, offering expertise in financial auditing techniques and compliance standards.
• Conducted regular audits of telecom infrastructure to verify compliance with regulatory standards and internal policies.
• Developed effective improvement plans in alignment with goals and specifications.
• Identified issues, analyzed information and provided solutions to problems.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used ticketing systems to manage and process support actions and requests.

• Provide first level technical assistance to customers
• Assist customers with various inquiries about their financial accounts via phone and chat
• Conduct Know Your Customer (KYC) and Politically Exposed Person (PEP) screening through Bridger/LexisNexis.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Promptly responded to inquiries and requests from prospective customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
• Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
• • Ensure ingredients and final products are fresh
  • Follow recipes, including measuring, weighing and mixing ingredients
  • Bake, grill, steam and boil meats, vegetables, fish, poultry and other foods
  • Present, garnish and arrange final dishes
  • Occasionally serve food
  • Maintain a clean and safe work area, including handling utensils, equipment and dishes
  • Handle and store ingredients and food
  • Maintain food safety and sanitation standards
  • Clean and sanitize work areas, equipment and utensils
  • Execute opening and closing procedures
  • Set up workstations with required ingredients and equipment
  • Check the quality and freshness of ingredients
  • Monitor station inventory levels
  • Accommodate guests’ special requests
  • Operate kitchen equipment such as broilers, ovens, grills and fryers

• Reduced call resolution time through efficient problem-solving and communication skills.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Detailed payment options and explained price, receipt and billing details to customers.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Maintained a thorough knowledge of products and services to provide accurate information to customers.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Excelled at accurately labeling freight, monitoring inventory, calculating, and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

• Facilitated the sanitation process while performing dishwashing duties
• Accurately account daily food orders for Anderson county elderly residents
• Assist with food preparation services as delegated.

• Processing sales transactions and taking payments
• Calculating the cost of products or services
• Calculating and returning change for cash transactions
• Maintaining adequate change denominations and requesting additional change
• Answering customer questions about products or services and providing recommendations based on customer needs
• Cross-selling and upselling products
• Reconciling cash drawers and sales receipts
• Reporting issues with equipment
• Working with the team to meet store sales goals
• Responding to and resolving customer complaints and concerns
• Processing layaways, returns and exchanges
• Maintaining clean and tidy checkout and merchandise areas
• Assisting in stocking and rotating merchandise
• Scanning and bagging items accurately and efficiently
• Staying up to date on merchandise promotions, advertisements and product information

• Maintained imperative relationship with customers by providing excellent customer services
• Resolved and/or escalated issues in a timely fashion while communicating tactfully
• Adequately assisted customers with their accounts.

• Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
• Collected, sorted, and disposed of garbage and recycling from production work areas.
• Prepared cleaning solutions and equipment in accordance with health and safety standards.
• Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
• Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
• Disposed of hazardous materials in appropriate manner.