Brittany Duke
Nunnelly,TN
Summary
Dynamic Operations Manager with a proven track record at AdaptHealth, excelling in enhancing operational efficiency and customer satisfaction. Expert in Performance Analysis and adept at fostering team performance. Achieved significant improvements in process efficiency and customer service, demonstrating exceptional problem-solving and management skills.
Overview
14
14
years of professional experience
Work History
Operations Manager
AdaptHealth
Brentwood, TN
08.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Sales Agent
AdaptHealth
Brentwood, TN
10.2022 - 08.2023
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Support Manager
Walmart
Fairview, TN
03.2011 - 10.2022
- Monitored customer service performance metrics and identified areas for improvement.
- Trained new employees on company policies and procedures related to customer service.
- Resolved escalated customer complaints in a timely manner.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Led weekly team meetings to communicate business updates and review team performance.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Dickson County High
Dickson05-2010
Skills
- Performance Analysis
- Incidents management
- Business Planning
- Inventory Management
- Performance monitoring
- Production
- Customer Service
- Health and safety compliance
- Staff Training
- MS Office
- Management
- Delegation
- Troubleshooting and problem solving
- Cost Reduction
- Budgeting and forecasting
- Operations Oversight
Timeline
Operations Manager
AdaptHealth
08.2023 - Current
Sales Agent
AdaptHealth
10.2022 - 08.2023
Support Manager
Walmart
03.2011 - 10.2022
High School Diploma -
Dickson County High
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