Brittany Dukes
West Carrollton ,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
RDI Corporation
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls from customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Customer Service Representative
Lowes Home Centers
09.2021 - 12.2022
- Determines and assists with all customer needs purchase needs, status inquiries, service needs, feedback on store experience, or general Lowe's inquiries
- Managed approximately 50 incoming calls per day from customers
- Navigates several computer systems simultaneously and multitasks efficiently
- Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, analyzing data and all other customer questions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
LifeTouch
08.2016 - 12.2017
- Customer service representative
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Place orders with customer, check ETA of arriving orders, reschedule order deliveries
- Order replacements for broken or missing furniture
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Macys credit and customer service
01.2015 - 03.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Clearwater Adult
Clearwater, FL12-2008
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Documentation
- Product and service solutions
- Typing proficiency
- Opening and closing accounts
- Call escalation
- Conflict Resolution
- Customer service excellence
Timeline
Customer Service Representative
RDI Corporation
08.2024 - Current
Customer Service Representative
Lowes Home Centers
09.2021 - 12.2022
Customer Service Representative
LifeTouch
08.2016 - 12.2017
Customer Service Representative
Macys credit and customer service
01.2015 - 03.2016
GED -
Clearwater Adult
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