Brittany Dumas
Lincoln,MA
Summary
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy practice, offering excellent skills in patient relations and office management. Skilled using Mac Practice, Chirofusion appointment scheduling system to manage over 350 patients weekly. Organized and accurate in managing patient flow.
Overview
11
11
years of professional experience
Work History
Practice Manager
Sowa Chiropractic
Lincoln, RI
10.2011 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Posted payments on regular basis.
- Liaised between patients, insurance companies and billing office.
- Orchestrated medical coding, payment posting, accounts receivables.
- Handles all motor vehicle, personal injury and worker's compensation cases.
- Set up and maintained new electronic billing system.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Communicated closely with patients, ensuring medical information was kept private.
- Stacked magazines, removed trash and managed to keep office and waiting areas clean and presentable.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Promptly sent out and posted all medical claims.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
Education
Bachelor of Science - Paralegal
Rhode Island College
Providence, RI05.2011
Skills
- Workflow Management
- File and Records Management
- Electronic Health Records
- Organization and Time Management
- Insurance Claims
- Office Supplies and Inventory
- Medical Recordkeeping
- Medical Coding
- Patient Billing
- Patient Correspondence
- Patient Reception
- Checking Patient Details
- Office Management
- CPT Coding
- Patient Admission
- Accounts Payable and Accounts Receivable
- Claim Forms
- Appointment Booking
- Maintaining Financial Records
Timeline
Practice Manager
Sowa Chiropractic
10.2011 - Current
Bachelor of Science - Paralegal
Rhode Island College
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