Brittany Dunbar
Lewisville,TX
Summary
Dynamic and results-oriented professional with a proven track record at MCS, adept in team leadership and decision-making. Excelled in enhancing customer loyalty through exceptional service and maintaining high accuracy in money handling. Skilled in Microsoft Office and property preservation, demonstrating a strong ability to drive efficiency and foster positive work. environments. Seeking entry-level opportunities to expand skills to assist with company growth.
Overview
21
21
years of professional experience
Work History
Asset Preservation Coordinator
MCS
Lewisville, TX
06.2015 - Current
- Safeguarded crucial company data with robust backup strategies, minimizing the risk of loss due to system failures or security breaches.
- Conducted root cause analyses following equipment failures, identifying potential solutions to prevent recurrence in the future.
- Mitigated financial risks by forecasting and budgeting for future asset replacement or repair costs.
- Developed comprehensive training materials to educate team members on best practices in asset preservation techniques.
Assistant Manager
Sonic Drive-in
Stamps, AR
05.2004 - 08.2010
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Palco
Little Rock, AR
09.2014 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Cato Fashions
Little Rock, AR
08.2010 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - General Studies
Southern Arkansas University
Magnolia, ARAdjuster License
American Adjuster Academy
Fort Worth, TX01.2025
Associate Of Arts - General Studies
Collin County Community College
Plano, TX12.2023
Bachelor - Organizational Behavior And Human Resources
University of North Texas, Dallas
Dallas, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Property preservation
- Retail operations
- Microsoft office
- Error identification
- Self starter
Accomplishments
2022 SHINE award winner
Timeline
Asset Preservation Coordinator
MCS
06.2015 - Current
Customer Service Representative
Palco
09.2014 - 06.2015
Assistant Manager
Cato Fashions
08.2010 - 09.2014
Assistant Manager
Sonic Drive-in
05.2004 - 08.2010
No Degree - General Studies
Southern Arkansas University
Adjuster License
American Adjuster Academy
Associate Of Arts - General Studies
Collin County Community College
Bachelor - Organizational Behavior And Human Resources
University of North Texas, Dallas