Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Duncan

Palmdale,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Frontline Member Associate

Sam's Club
Palmdale, CA
06.2021 - Current
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Conducted periodic inventories of merchandise to ensure accurate stock levels.
  • Managed multiple tasks simultaneously while remaining organized and efficient throughout the day.
  • Maintained an orderly work environment by cleaning up spills, straightening shelves, disposing trash.
  • Processed payments for products or services rendered using cash register, credit card machine and and or other POS systems.
  • Provided customer service by addressing customer inquiries, resolving complaints and providing product information.
  • Developed strong interpersonal skills through frequent interactions with customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prevented key account losses by researching discrepancies and correcting problems.

Assistant Technician

Buckley Restorations
Palmdale, CA
06.2006 - 01.2019
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Maintained records of all service calls and repairs performed.
  • Managed quality control and maintained high level of customer satisfaction.
  • Performed simple and semi-skilled work with minimal supervision.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Updated logs and computer records with latest customer and job details.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Followed safety practices to safeguard against injury and damage to property.
  • Supported activities to maintain equipment in reliable condition.
  • Used equipment, techniques and tools for task completion.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Store Manager

Hot Dog on a Stick
Valencia, CA
04.2000 - 12.2012
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Planned special promotions or discounts based on market trends.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored inventory levels and placed orders to restock shelves.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Resolved customer complaints in a timely manner.
  • Updated POS system with new products and promotional offers.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - General Studies

Antelope Valley College
Lancaster, CA

Some College (No Degree) -

Lancaster Beauty School
Lancaster, CA

Skills

  • Policy Enforcement
  • Product Selection
  • Product Sales
  • Promotional Support
  • Appointment Coordination
  • Customer Service
  • Needs Assessment
  • Document and Records Management
  • Product and Service Knowledge
  • Problem Resolution
  • Customer Data Confidentiality
  • Shipping and Receiving Understanding
  • Data Entry
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Computer Skills
  • Microsoft Office
  • In-Store Support
  • Understanding Customer Needs

Timeline

Frontline Member Associate

Sam's Club
06.2021 - Current

Assistant Technician

Buckley Restorations
06.2006 - 01.2019

Store Manager

Hot Dog on a Stick
04.2000 - 12.2012

Some College (No Degree) - General Studies

Antelope Valley College

Some College (No Degree) -

Lancaster Beauty School

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Brittany Duncan