Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Duty-Volland

Albany,OR

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Shift Leader

Carls' Jr
11.2012 - 09.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Frequently inspected production area to verify proper equipment operation.

PIC

SUBWAY®Restaurants
01.2012 - 09.2012
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set overall vision and provided team leadership.

Administrative Assistant

Aspen Exteriors
05.2010 - 09.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Daycare Assistant Teacher

Tiny Tigers Daycare
01.2007 - 09.2008
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Met with parents about daily activities, positive developments, and issues.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Incorporated music and play into developmentally appropriate activities.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Supervised free play and other activities to keep children safe.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Helped with creation of age-appropriate activities to keep children positively engaged.

Education

Psychology / Criminal Justice

Clackamas Community College
Oregon City, OR

High School Diploma -

Tigard High School
Tigard, OR
06.2008

Skills

  • Staff Training
  • Cash Handling
  • Issue Resolution
  • Role Modeling
  • Team Leadership
  • Client Service
  • POS System Operations
  • Individual and Team Goals
  • Quality Inspections
  • Shift Paperwork Completion
  • Large Bill Drops
  • Cash Sales Counts
  • Staff Supervision
  • Task Monitoring
  • Policy and Procedure Enforcement
  • Suggestive Selling
  • Administrative Duties

Timeline

Shift Leader

Carls' Jr
11.2012 - 09.2014

PIC

SUBWAY®Restaurants
01.2012 - 09.2012

Administrative Assistant

Aspen Exteriors
05.2010 - 09.2010

Daycare Assistant Teacher

Tiny Tigers Daycare
01.2007 - 09.2008

Psychology / Criminal Justice

Clackamas Community College

High School Diploma -

Tigard High School

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Brittany Duty-Volland