Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITTANY EDGAR

Brooklyn,NY

Summary

I am a motivated and adaptable individual with a passion for learning and problem solving. With a background In social services and continuing my education to become an Licensed Social Worker. I am a passionate about empowering individuals to overcome challenges and their goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Women In Need- Stone House
08.2023 - Current
  • Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
  • Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
  • Increased efficiency in the intake process by creating streamlined documentation templates for new client files.
  • Monitored progress towards service plan goals.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented strategies to enhance quality of social services.
  • Supported program evaluation efforts by gathering data on key performance indicators related to client outcomes.

Case Manager

CAMBA
01.2023 - 09.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Conducted outreach activities to engage local stakeholders in programs.

Residential Aide

Samaritan Day top Village
03.2022 - 01.2023
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
  • Developed and maintained accurate records of programs and services.
  • Assisted with Intake

Manager

Five Guys
10.2017 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Tracked food production levels, meal counts, and supply costs.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Reviewed and approved employee schedules and timesheets.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.

Office Assistant

Medgar Evers Collage
09.2019 - 01.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Assisted with ordering office supplies and kept office stocked with needed resources to operate smoothly.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Bachelor of Arts -

Medgar Evers College
01.2021

High School Diploma -

Erasmus Hall High School
Brooklyn
06.2017

Skills

  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high-performance standards
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Also an individual who is self-motivated, dependable and reliable person who can possess adequate organized skills
  • Documentation And Reporting
  • Decision-Making
  • Client Advocacy
  • Crisis Intervention
  • Resource Management
  • Individualized counseling

Certification

  • CPR
  • Layperson Naloxone Opioid Overdose Responder Training (NARCAN)
  • Motivational Interviewing
  • Fo2 Security Guard
  • Food Handlers

Timeline

Case Manager

Women In Need- Stone House
08.2023 - Current

Case Manager

CAMBA
01.2023 - 09.2023

Residential Aide

Samaritan Day top Village
03.2022 - 01.2023

Office Assistant

Medgar Evers Collage
09.2019 - 01.2020

Manager

Five Guys
10.2017 - 04.2021

Bachelor of Arts -

Medgar Evers College

High School Diploma -

Erasmus Hall High School

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BRITTANY EDGAR