Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittany Edmondson

Warner Robins,GA

Summary

Strategic Sales Professional with 5 years of Sales experience. Committed to maintaining relationships with international clients and retaining accounts to increase profit channels. Proven leader with skill in multitasking and managing customer accounts for enhancing product sales and increasing productivity through effective networking and sales. Eager team builder with fantastic leveraging and persuasion skills.

Overview

7
7
years of professional experience

Work History

Guest Service Representative/Sales Consultant

Ageless Aesthetics MediSpa, Inc
01.2023 - Current
  • Give detailed skin analysis and recommend skin care products and regimen
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Ensure clients are properly greeted by their name upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior client's arrival
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customers concerns
  • Going over client’s treatment recommendations and following through with at home skincare regimen
  • Provided sales and customer service assistance to walk-in traffic
  • Provide recommendations and treatment for skin issues or troubled areas
  • Consult with doctor on which treatment best works for clients
  • Help and answered questions to build rapport and retention.
  • Developed and implemented sales strategies to increase profits.
  • Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase

Production Worker

Saddle Creek Logistics Services
11.2022 - 01.2023
  • Assemble and prepare goods for shipment
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Organize inventory in an easy-to-access process
  • Utilize equipment such as scanner to select and register goods
  • Maintain the quality and upkeep of warehouse equipment including machinery
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Made sure that products were produced on time and are of good quality.
  • Troubleshot production issues and provided timely solutions.
  • Met production targets and tight deadlines by collaborating closely with team members.

Remote Dispatcher

Madsky, Accuserve Solutions
04.2022 - 10.2022
  • Exceed customer service expectations for excellence to internal and external stakeholders
  • Provide customer support via inbound and outbound phone, email and text
  • Scheduling roofing contractors with homeowners for inspections
  • Answered phone calls and responded to customer emails.
  • Update and maintain customer database
  • Document all interactions with detailed accuracy in a timely and proficient manners
  • Initiate and follow up tasks associated with cases, work orders and service appointments
  • Frequent collaboration with team members
  • Contacted homeowners to verify confidential information
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Front Desk Receptionist

Five Star Chevrolet Cadillac Buick GMC
06.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Sales Manager

Express
04.2019 - 06.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Implemented systems and procedures to increase sales.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.

Receptionist

Macon Water Authority
10.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Assistant Facility Manager

U Stuff It Storage
04.2018 - 04.2019
  • Kept management informed on monthly logistics and money management records
  • Maintained customer logs and bookkeeping records of all payments and payment history on each unit
  • Maintained facility grounds, equipment and safety compliance.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Customer Sales Lead

Victoria's Secrets
10.2016 - 04.2019
  • Summarized hourly goals, by providing conversion percentage, credit card sales, and segment updates based on BPT (bras per transaction)
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained customer loyalty by consistently providing a positive sales experience with each customer
  • Cultivated relationships with new customers to achieve sales objectives and provide excellent customer service
  • Controlled the qualities of all the variables contributing to the realization of departmental goals and objectives
  • Provided loss control reporting for prospects and clients.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Consulted with store managers on bases to perform loss investigations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Completed loss control surveys for underwriting information and evaluation.

Automotive Sales Professional

Five Star Chevrolet Cadillac Buick GMC
03.2016 - 10.2016
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Completed registration paperwork and sales documentation.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Prepared purchased vehicles and completed final delivery checks.

Education

High School Diploma -

Houston County High School
Warner Robins, GA
05.2014

Skills

  • Loyalty Programs
  • Strategic Selling
  • Brand Loyalty
  • Cold Calling
  • Customer Experience
  • Performance Strategies
  • Guest Satisfaction
  • Value Selling
  • Upselling

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Guest Service Representative/Sales Consultant

Ageless Aesthetics MediSpa, Inc
01.2023 - Current

Production Worker

Saddle Creek Logistics Services
11.2022 - 01.2023

Remote Dispatcher

Madsky, Accuserve Solutions
04.2022 - 10.2022

Front Desk Receptionist

Five Star Chevrolet Cadillac Buick GMC
06.2021 - 04.2022

Receptionist

Macon Water Authority
10.2019 - 03.2020

Sales Manager

Express
04.2019 - 06.2021

Assistant Facility Manager

U Stuff It Storage
04.2018 - 04.2019

Customer Sales Lead

Victoria's Secrets
10.2016 - 04.2019

Automotive Sales Professional

Five Star Chevrolet Cadillac Buick GMC
03.2016 - 10.2016

High School Diploma -

Houston County High School

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Brittany Edmondson