Brittany Ehr
Denver,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Record / Front Desk
Lowry Pediatrics
06.2022 - Current
- Responsible for processing medical records and putting incoming medical records into patient's charts
- Responsible for processing insurances and scheduling patients
- Along with making outbound calls to patients and other clinics, as well as taking incoming calls
- Knowledgeable in insurance types and ensuring all insurance billing requirements are met prior to a patient's appointment
- Providing amazing customer service to our patients and their families
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Service Ambassador
ADVANCED ORTHOPEDIC SPORTS MEDICINE SPECIALISTS
07.2021 - 06.2022
- Provided exceptional service for improved guest experiences and increased repeat business.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
- Responsible for answering inbound calls and assisting patients with positive customer service
- Responsible for outbound calls upon receive of outside patient referrals or rescheduling of current patients
- Responsible for scheduling patients for a variety of appointment types, coordinating phone call transfers, and communicating patient needs throughout the practice
- Knowledgeable in insurance types and ensuring all insurance billing requirements are met prior to a patient's appointment
- Assist with training of all new service ambassador employees
Linen Attendant
THE MEDICAL CENTER OF AURORA - HOSPITAL COOPERATIVE LAUNDRY
11.2019 - 07.2021
- Responsible for restocking products and rotating stock of items according to need
- Always collect soiled linens with health and safety in mind
- Loaded and unloaded laundry machines, ironed, steamed, and folded cleaned items
- Ensured a clean, safe, and organized work environment
- Maintained a safe working environment by adhering to OSHA regulations and following proper lifting techniques.
- Expedited room turnover times by consistently meeting deadlines for delivering fresh linens to housekeeping staff.
Front Desk Agent
THE MEDICAL CENTER OF AURORA
01.2018 - 11.2020
- Greeted patients and visitors upon arrival, helped, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to patient inquiries and transfer calls to correct departments or personnel
- Answered telephone calls promptly, positively, and appropriately
Patient Transporter and Unit Clerk
UNIVERSITY OF COLORADO HOSPITAL
01.2016 - 01.2018
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts, and overhead lifts
- Provided patient transportation services for patients in the hospital environment using appropriate equipment and PPE
- Analyzed patients' medical conditions and mobility limitations to identify proper and safest mode of transport
- Directed family members through the hospital to their family member's room or proper waiting area
- Filed paperwork and organized patient charts properly to maximize efficiency and workflow
- Answered phones to assist with scheduling patient transports
- Entered data into patient charts to record patient transportation
Childcare Assistant Teacher
LITTLE ANGELS' DAYCARE
01.2016 - 12.2016
- Communicated regularly with parents about daily activities and child behaviors
- Documented daily food intake, enrollments and withdrawals, and monthly food claims in state-regulated system
- Applied play-based strategies including crafts and games to provide a diverse and inclusive approach to learning
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Enforced rules and intervened when necessary to promote a healthy and safe learning environment for staff and children
Education
Diploma -
MONTBELLO HIGH SCHOOL
Denver, CO01.2010
Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Organizational skills
- Data collection
- Appointment scheduling
- Medical Billing
- Human resources
- Medical Records
Certification
- CPR Certification, 07/18/23, 07/20/25
- Driver's License
- AED Certification
- BLS Certification
Timeline
Medical Record / Front Desk
Lowry Pediatrics
06.2022 - Current
Service Ambassador
ADVANCED ORTHOPEDIC SPORTS MEDICINE SPECIALISTS
07.2021 - 06.2022
Linen Attendant
THE MEDICAL CENTER OF AURORA - HOSPITAL COOPERATIVE LAUNDRY
11.2019 - 07.2021
Front Desk Agent
THE MEDICAL CENTER OF AURORA
01.2018 - 11.2020
Patient Transporter and Unit Clerk
UNIVERSITY OF COLORADO HOSPITAL
01.2016 - 01.2018
Childcare Assistant Teacher
LITTLE ANGELS' DAYCARE
01.2016 - 12.2016
Diploma -
MONTBELLO HIGH SCHOOL
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