Medical Billing Externship & Internship
BRITTANY EIDEM
Med Management & Mentoring LLC
Provo,UT
1
Certification
9
years of professional experience
Detail-oriented healthcare information management professional with an Associate Degree in Health Information Management, and Medical Billing and Coding Certificate. Bringing additional professional experience in banking fraud investigation, financial settlements, payment processing, customer account management, and dispute resolution. Knowledgeable in HIPAA compliance, medical terminology, EHR systems, and revenue cycle management. Seeking a fully remote opportunity in medical billing, healthcare claims processing, health information management, or revenue cycle operations.
Work History
2 Months
11.2025 - 01.2026
2 Months
Medical Billing Externship & Internship
Med Management & Mentoring LLC
11.2025 - 01.2026
- Tracked and managed insurance claims submissions and resubmissions to expedite resolution of missing or delayed payments.
- Prepared and followed up on claims appeals to address payment discrepancies and outstanding balances.
- Verified insurance eligibility and benefits while collaborating with providers to efficiently address coverage issues.
- Checked provider credentialing status and supported related administrative processes.
- Processed payments and maintained accurate patient account records.
- Documented account interactions, follow-up activities, and updates to maintain complete audit trails.
- Managed high volume of patient accounts, ensuring meticulous attention to detail and strict adherence to HIPAA compliance.
- Externship: November 2025 – January 2026
- Internship: January 2026 – September 2026
4 Years
03.2020 - 03.2024
4 Years
Genie Bar
Vivint, Inc | Provo, UT
03.2020 - 03.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
7 Months
07.2019 - 02.2020
7 Months
Settlements Specialist
LendingClub | Lehi, UT
07.2019 - 02.2020
- Prepared accurate payoff statements and financial settlement documentation to facilitate timely resolutions.
- Negotiated favorable settlement arrangements and payment plans with customers to enhance customer satisfaction.
- Maintained detailed records of financial transactions and customer agreements.
- Maintained comprehensive records of financial transactions and customer agreements to ensure compliance and support audits.
- Processed settlement transactions accurately, ensuring timely completion of daily operational workflows.
- Reconciled accounts and resolved payment discrepancies using settlement system records.
- Coordinated with internal teams to investigate exceptions and finalize outstanding settlements.
- Maintained detailed documentation for settlement activity, audits, and transaction support.
- Monitored pending items and escalated breaks to protect processing timelines.
- Verified data across spreadsheets and system reports to support accurate financial balancing.
- Trained new team members on settlement processes, ensuring smooth onboarding and knowledge transfer.
1 Year 4 Months
10.2017 - 02.2019
1 Year 4 Months
Fraud Investigator
Discover Bank | West Valley City, UT
10.2017 - 02.2019
- Monitored financial accounts to detect and investigate suspicious and potentially fraudulent activity.
- Contacted customers to verify suspicious transactions and account activity.
- Contacted customers to verify and clarify suspicious transactions and account activity.
- Resolved billing discrepancies, documenting findings to support fraud investigations.
- Resolved billing discrepancies and documented investigation findings.
1 Year 1 Month
09.2016 - 10.2017
1 Year 1 Month
Customer Service Representative
Sykes Enterprises | Lindon, UT
09.2016 - 10.2017
- Facilitated account payments, billing inquiries, and claims submissions to enhance customer satisfaction.
- Assisted customers with account payments, billing statements, and claims submissions.
- Clarified account transactions and guided reimbursement requests to ensure customer understanding.
- Delivered professional customer service while ensuring accuracy in account documentation to support operational efficiency.
Education
Associate Degree - Health Information Management (HIM)
Bryan University | Tempe, AZ | 02-2026
Completed February 13, 2026
- Graduated with Highest Honors
- 4.0 GPA
Medical Billing And Coding Certificate - Medical Billing And Coding
Bryan University | Tempe, AZ | 05-2025
Completed May 2, 2025
- 4.0 GPA
Skills
Eligibility verification
Claims processing oversight
Claims appeals
Insurance claims management
Reimbursement follow-up
Discrepancy resolution
Patient account management
Credentialing verification
Certification
- Medical Billing and Coding Certificate
- Completed May 2, 2025
Timeline
Medical Billing Externship & Internship
Med Management & Mentoring LLC
11.2025 - 01.2026Read more
Genie Bar
Vivint, Inc
03.2020 - 03.2024Read more
Settlements Specialist
LendingClub
07.2019 - 02.2020Read more
Fraud Investigator
Discover Bank
10.2017 - 02.2019Read more
Customer Service Representative
Sykes Enterprises
09.2016 - 10.2017Read more
Bryan University - Associate Degree, Health Information Management (HIM)
Read more
Bryan University - Medical Billing And Coding Certificate, Medical Billing And Coding
Read more