Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Elliott

Atlanta,GA

Summary

Having been in the Automotive Industry for majority of my career path, I have developed and continue to grow with the skills and passion of attention to detail, maintaining a positive and communicative demeanor and effective problem solving. I have over 15 years of Account / Sales Management, Customer Solutions, Finance experience; crafting my skills into a proficient I consistently exceed set goals due to determination, a willingness to learn and adapt and developing the growth of those with and under me. I believe in the strength of being a team player, enhancing the skills of those around me, not only for their improvement but for the success of the big picture; which includes all of us. I constantly demonstrate a high commitment to work ethics and to the achievement of both management and personal goals and objectives. Customers and superiors a like report that I have a strong talent for properly identifying each customer’s unique needs and presenting all the appropriate solutions. My experience proves that I perform well in high pressure environments while consistently exceeding monthly sales goals in consultative selling.

Overview

16
16
years of professional experience

Work History

Client Performance Consultant

Dealer.com (Cox Automotive)
09.2023 - Current
  • Performance Manager responsible for overseeing a portfolio of automotive dealer clients with a focus on digital strategy, client retention, and revenue protection. Act as the primary point of contact, driving product utilization, identifying upgrade opportunities, and delivering consultative support to meet client business objectives. Skilled in interpreting complex performance data, resolving escalated issues, and coordinating across teams to provide a seamless experience. Trusted to manage high-value accounts independently, mentor peers, and contribute to organizational initiatives and client-facing events.
  • Manage a regional portfolio of automotive dealer clients with a focus on digital marketing strategy, revenue retention, and product performance. Serve as the primary client advocate, leading regular performance reviews, training sessions, and strategic consultations to increase product utilization and dealership ROI.
  • Identify upsell opportunities and promote product adoption across multiple platforms to support revenue growth.
  • Analyze key performance data and provide actionable insights to improve website traffic, lead generation, and conversion rates. Resolve escalations, monitor at-risk accounts, and execute turnaround strategies to maintain client satisfaction and retention. Collaborate cross-functionally with internal product teams, sales, and support to ensure seamless execution and alignment with client goals. Support organizational initiatives such as product training, webinars, onboarding of new hires, and participation in industry events (e.g., NADA, Digital Dealer). Consistently meeting engagement, retention, and account health metrics across a diverse and high-value client base.
  • Gathered, documented, and modeled data to assess business trends.
  • Compiled research data and gave professional presentations highlighting findings and recommended optimizations.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Manheim Express Sales Consultant

Manheim (Cox Automotive)
01.2019 - 09.2023
  • Responsibilities are incremental business growth for their assigned targeted areas. I educate customers on the Offsite solutions product and services, and actively seek opportunities to grow the relationship by recommending the right vehicles that will meet the dealer's business needs. Manage assigned customer relationships for Manheim's customers with the goal of providing a personalized auction experience and promoting Manheim Express Inventory. The Specialist will ensure the delivery of a personalized, low-effort, positive auction experience to our dealer clients by proactively understanding Manheim Express inventory, identifying potential buyers, and successfully connecting buyers and sellers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Achieved top performance by strategically adapting to a rapidly changing, competitive environment.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering customer relationships, implementing business strategies, and suggesting areas for improvement.

Client Solutions Executive

Manheim (Cox Automotive)
11.2016 - 01.2019
  • Develop a sales strategy to retain and grow revenue streams from an assigned book of business across Cox Automotive. Responsibilities include developing, building and maintaining strong business relationships with new and existing member dealers; I ensure a confident client experience and maximization of revenue. Identification of competitors' products, services, promotions, and sales strategies daily. Demonstration of knowledge of the Challenger sales cycle and utilizing various sales techniques. Analyze local market trends and competitive actions to develop strategic plans to grow sales volume and market share, Coordinated a team of sales.

Client Solutions Executive

RMS Manheim (Cox Automotive)
01.2014 - 11.2016
  • Manage 25% of North America’s Franchise and Independent Auto Dealer Market; Responsibilities include developing, building, and maintaining strong business relationships with new and existing member dealers; ensuring a confident client experience and maximization of revenue, continually surpassing sales targets, and exceeding specified monthly revenue goals. Performing discovery calls to identify clients' unique business needs and provide technology solutions to business problems daily, with an ability to analyze and optimize sales to increase profitability.
  • Analyzed client and consumer feedback and adjusted campaigns based on results.
  • Managed, inspired, and trained team to get to the heart of clients' business problems and discover potential solutions.

Dealer Engagment Representive

Manheim (Cox Automotive)
01.2013 - 01.2014
  • Responsibilities include one hundred plus Dealer’s Membership accounts to ensure a positive customer experience & a maximization of revenue. Management of incoming calls; provide expert-class service through best practices, explaining the process of closing deals, while providing the dealers with the tools to ensure complete customer satisfaction. Tailoring our products to meet the unique needs of each member with personalized service. Ensuring our dealers are continuously engaged and helping to negotiate offers and finalize deals. Coordinate virtual meetings with clients—strong negotiation skills to assist Auto dealers in driving transactions. Develop a tailored business strategy to ensure dealer success. In 2014, it achieved 43% growth.
  • Achieved sales goals within the car dealer channel in assigned accounts or territory.
  • Managed and monitored manufacturer sales incentive programs.
  • Facilitated training, sellout events, and promotional activities collaboratively with customers and suppliers.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
  • Answered telephone and email inquiries from potential customers.

Outbound Sales Representative

Autotrader (Cox Automotive)
01.2011 - 01.2013
  • Responsibilities include consulting private sellers about vehicle advertising needs and providing the most efficient and cost-effective solution. I was an integral member of the Inside Sales Team that delivered 30% revenue growth yearly during my time there. Consistently achieve 122 %+ of daily, weekly, and monthly department goals while maintaining focus on quality service for our customers. Broke department record during the first week of employment and continued to break records in subsequent months thereafter throughout my time at Autotrader.com.
  • Contact customers after the sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages, answered questions, and addressed customers' concerns.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Customer Service Representative

Autotrader (Cox Automotive)
12.2008 - 01.2011
  • Responsibilities include consulting, educating, and up-selling customer advertisement needs based on their individual requirements. Focused on 3 Automotive Industry retail platforms: AutoTrader.com, AutoTrader Classics, AutoTrader VIP & Kelly Blue Book (KBB), efficient and timely troubleshooting of issues for one call resolution, eliminating escalation. Exceed customer expectations by creating 'Raving Fans', a successful tool that has impacted the business and has been recognized by executive-level management: strong personal skills and the ability to build trust with teams and clients quickly. Continually exceeded the revenue expectation by increasing the attainability of bottom-line goals. Consistently exceeded the QA Average to meet monthly quality goals.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Arts - Medical Assisting

Heritage College
Las Vegas, NV
09.2007

Skills

  • Learning management systems
  • Training design
  • Assessment tools
  • Employee retention
  • Stakeholder management
  • Coaching and mentoring
  • Data interpretation
  • Performance analysis
  • Pipeline management
  • Client profile building
  • Up-selling and cross-selling techniques
  • Collaboration
  • Customer relations

Timeline

Client Performance Consultant

Dealer.com (Cox Automotive)
09.2023 - Current

Manheim Express Sales Consultant

Manheim (Cox Automotive)
01.2019 - 09.2023

Client Solutions Executive

Manheim (Cox Automotive)
11.2016 - 01.2019

Client Solutions Executive

RMS Manheim (Cox Automotive)
01.2014 - 11.2016

Dealer Engagment Representive

Manheim (Cox Automotive)
01.2013 - 01.2014

Outbound Sales Representative

Autotrader (Cox Automotive)
01.2011 - 01.2013

Customer Service Representative

Autotrader (Cox Automotive)
12.2008 - 01.2011

Associate of Arts - Medical Assisting

Heritage College