Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

BRITTANY ELLIS

CARROLLTON,GA

Summary

Lead Medical Assistant with over 16 years of expertise in clinical and administrative environments, adept at leveraging EMR systems and Microsoft Office to enhance patient care and streamline operations. Demonstrates proficiency in medical imaging, laboratory procedures, and leadership, consistently driving improvements in healthcare delivery. Committed to implementing innovative solutions and maintaining high standards of patient support and data management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant / Fluro Tech

Summit Spine & Joint Center
01.2023 - Current
  • Monitor and record 40+ patients daily, ensuring precise vital sign assessment and care readiness.
  • Implement digital tracking for patient records, reducing errors and enhancing data accuracy.
  • Manage 20-30 procedures per shift, maintaining high care quality independently.
  • Assist in orthopedic imaging and C-arm procedures, enhancing patient treatment efficacy.
  • Order lab and medical supplies electronically, ensuring timely availability for patient care.
  • Conducted thorough assessments of patient vital signs, enabling timely interventions and contributing to improved health outcomes.
  • Coordinated with nurses and physicians to streamline patient treatment processes, ensuring high-quality care and patient satisfaction.

After Hours Dispatcher

Southeastrans Inc
09.2022 - 09.2023
  • Coordinated emergency dispatches, ensuring swift response in critical scenarios.
  • Enhanced call log accuracy, improving record-keeping efficiency.
  • Assisted distressed callers, ensuring clear communication and accurate needs assessment.
  • Streamlined emergency dispatch processes, leading to faster response times and enhanced coordination with first responders.
  • Maintained comprehensive call logs, enabling data-driven insights for improving response strategies and operational efficiency.

Specimen Collector

True Peak
06.2022 - 01.2023
  • Documented screening results in hospital systems, enhancing data accuracy.
  • Conducted face-to-face patient screenings, improving patient engagement.
  • Managed DNA testing procedures, ensuring compliance with quality standards.
  • Implemented Quality Assurance measures, maintaining lab integrity.
  • Prepared for lab inspections, contributing to successful evaluations.
  • Monitored and documented laboratory processes, leading to substantial improvements in tracking efficiency and data reliability.
  • Collaborated with healthcare teams to facilitate seamless patient screenings, fostering a compassionate environment and improving patient experience.

HCV Coordinator

Carrollton Housing
01.2017 - 03.2021
  • Coordinated interviews and verified income, achieving 97%+ quality assurance for HUD compliance.
  • Explained HCV Program policies to owners, ensuring timely voucher issuance and management.
  • Assisted voucher holders in securing units, meeting annual income targets of 75%+.
  • Processed move-ins and changes, maintaining accuracy in HAP contracts and documentation.
  • Delivered prompt customer service, resolving inquiries and issues within 24 hours.
  • Streamlined the re-certification process for Housing Choice Vouchers, achieving a 97%+ quality assurance rate and ensuring compliance with HUD deadlines.
  • Coordinated with property owners and voucher holders to facilitate timely housing placements, enhancing community satisfaction and reducing vacancy times.
  • Implemented a tracking system for income verifications and rent computations, significantly improving accuracy and reducing processing time.
  • Reviewed and analyzed tenancy approvals and lease agreements, ensuring compliance with regulations and mitigating potential issues before inspections.

Pharmacy Tech

Walgreens
04.2015 - 01.2017
  • Handled 50+ daily pharmacy inquiries, boosting customer satisfaction.
  • Compounded prescriptions safely, ensuring accuracy.
  • Processed 100+ orders daily, enhancing efficiency.
  • Improved prescription accuracy, reducing wait times.
  • Monitored inventory, preventing medication shortages.
  • Implemented a digital tracking system for prescriptions, significantly reducing errors and increasing efficiency in order fulfillment.
  • Provided exceptional customer service by addressing patient inquiries with empathy and professionalism, enhancing overall experience.

Bank Teller

Georgia's Own Credit Union
05.2012 - 04.2015
  • Managed transactions, boosting customer satisfaction and meeting branch targets.
  • Built client relationships, contributing to increased sales and service metrics.
  • Balanced cash drawer daily, ensuring regulatory compliance and accuracy.
  • Processed transactions with a focus on fraud prevention and risk management.
  • Handled daily transactions, maintaining financial integrity and cash accuracy.
  • Maintained compliance with banking regulations, actively mitigating risks and safeguarding against fraud through diligent monitoring.
  • Analyzed customer needs to recommend tailored financial products, leading to noticeable increases in account openings and service uptake.
  • Demonstrated teamwork by assisting colleagues in achieving branch sales targets, creating a collaborative and goal-oriented work environment.

Administrative Assistant

Filowire
06.2011 - 08.2013
  • Managed phone communications, ensuring efficient logistics coordination.
  • Generated accurate invoices, improving billing timeliness.
  • Scheduled deliveries, optimizing routes for cost efficiency.
  • Organized documentation, streamlining operational processes.
  • Reconciled freight costs in SAP, resolving errors swiftly.
  • Reviewed and resolved SAP Idoc errors, leading to smoother operations and minimizing disruptions in freight processing.

Collection Officer

Credit Central
05.2009 - 11.2012
  • Negotiated tailored debt plans, boosting recovery rates and reducing delinquency.
  • Contacted account holders, achieving higher payment compliance and minimizing losses.
  • Guided customers on repayment strategies, enhancing financial literacy and compliance.
  • Convinced customers to settle debts, significantly reducing account delinquency.
  • Facilitated returns of unpaid items, minimizing company losses effectively.
  • Engaged clients through various communication channels to resolve debts, resulting in marked gains in timely payments.
  • Worked closely with team members to streamline collection processes, enhancing workflow and increasing overall productivity.

Education

High School Diploma - General Studies

Carrollton High School
Carrollton, GA
05.2005

Skills

  • Patient-Centered Care & Clinical Support
    Medical Imaging & C-Arm Procedures
    Phlebotomy, Specimen Collection, EKG
    EMR Systems & HIPAA Compliance
    Vital Signs & Pre/Post-Op Care
    Inventory & Supply Management
    Front & Back Office Coordination
    Emergency Dispatch Communication
    DOT-Compliant Drug Testing (DLL Certified)
    Microsoft Office, SAP, AS400, Outlook

Certification

  • Basic Life Support (BLS) – American Heart Association
  • Issued: 06/2025 | Expires: 06/2027

Additional Information

References and recommendations letters provided upon request.

Timeline

Lead Medical Assistant / Fluro Tech

Summit Spine & Joint Center
01.2023 - Current

After Hours Dispatcher

Southeastrans Inc
09.2022 - 09.2023

Specimen Collector

True Peak
06.2022 - 01.2023

HCV Coordinator

Carrollton Housing
01.2017 - 03.2021

Pharmacy Tech

Walgreens
04.2015 - 01.2017

Bank Teller

Georgia's Own Credit Union
05.2012 - 04.2015

Administrative Assistant

Filowire
06.2011 - 08.2013

Collection Officer

Credit Central
05.2009 - 11.2012

High School Diploma - General Studies

Carrollton High School

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