Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Ellisor

Summary

Dynamic Branch Manager with a proven track record at Mariner Finance, excelling in customer service and relationship management. Enhanced operational efficiency through strategic training and development, resulting in improved customer satisfaction ratings. Skilled in cash handling and conflict resolution, fostering a high-performing team dedicated to achieving branch goals.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

25
25
years of professional experience

Work History

Branch Manager

Mariner Finance
01.2025 - Current
  • Supervised daily branch operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Managed branch staff schedules to optimize productivity and meet customer demand.
  • Implemented promotional strategies to enhance customer engagement and increase loan applications.
  • Analyzed branch performance metrics to identify areas for improvement and drive efficiency.
  • Developed strong relationships with clients, addressing inquiries and resolving issues promptly.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Assistant Manager

Mariner Finance
06.2023 - 12.2024
  • Supported daily operations by coordinating team schedules and ensuring adequate staffing levels.
  • Assisted in training new employees on company policies and procedures to enhance onboarding efficiency.
  • Collaborated with management to implement customer service strategies that improved client satisfaction.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Handled customer inquiries and resolved issues, fostering positive client relationships and retention.
  • Developed reports on sales performance, contributing to data-driven decision-making processes.
  • Participated in team meetings, providing input on operational improvements and best practices for efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in daily branch operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated staff scheduling, optimizing resource allocation to meet customer needs.
  • Supported team training initiatives, enhancing employee performance and service delivery standards.
  • Participated in branch audits, ensuring compliance with regulatory requirements and internal controls.
  • Collaborated with senior management on strategic planning efforts to enhance branch performance.
  • Fostered positive relationships with clients, promoting products and services to drive revenue growth.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.

Branch Manager

Credit Central, LLC
10.2021 - 05.2023
  • Coordinated community outreach efforts to promote financial literacy and brand awareness.
  • Streamlined operational processes to enhance workflow efficiency and reduce turnaround times.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Consulted customers to boost product sales and services.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Streamlined branch operations by implementing process improvements, enhancing efficiency across various departments.
  • Led a team of staff to achieve operational excellence through effective training and performance management.
  • Developed and maintained standard operating procedures to ensure compliance with company policies and regulations.
  • Analyzed operational data to identify trends, facilitating informed decision-making for resource allocation.
  • Fostered a customer-centric culture by implementing feedback mechanisms and addressing service issues promptly.
  • Monitored key performance indicators, driving continuous improvement initiatives to meet organizational goals.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.

Account Representative

Instant Cash Loans
08.2018 - 10.2021
  • Managed client accounts, ensuring timely communication and issue resolution.
  • Provided product expertise to clients, enhancing customer satisfaction and loyalty.
  • Developed tailored solutions based on client needs, improving service delivery.
  • Coordinated with cross-functional teams to streamline account management processes.
  • Conducted regular follow-ups with clients to assess satisfaction and gather feedback.
  • Analyzed account performance data to identify areas for improvement and growth opportunities.
  • Implemented strategies that increased client engagement and retention rates.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
  • Supported customer satisfaction through regular follow-up and communication.
  • Processed client payments and updated accounts.

Customer Service Representative

Publix
03.2016 - 08.2018
  • Resolved customer inquiries using CRM software, enhancing satisfaction and loyalty.
  • Trained new team members on customer service protocols and company policies.
  • Streamlined complaint resolution process, improving response time and efficiency.
  • Conducted regular follow-ups with customers to ensure issue resolution and retention.
  • opened customer service desk daily
  • counted in 12 cash drawers
  • kept track of all lottery sales along with keeping track of lottery in store

Property Manager

Martin's Property Rental
08.2000 - 06.2017
  • Managed tenant relations, ensuring timely communication and issue resolution.
  • Oversaw property maintenance schedules, enhancing operational efficiency and tenant satisfaction.
  • Conducted regular property inspections, identifying areas for improvement and compliance adherence.
  • Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
  • Coordinated lease agreements, ensuring accuracy and compliance with legal standards.
  • Analyzed financial statements to optimize budget allocations and improve overall profitability.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Education

High School Diploma -

Irmo High School
Columbia, SC
06-2000

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Relationship management
  • Strong team-builder
  • Verbal/written communication
  • Employee development
  • Staff management
  • Cash handling
  • Decision-making
  • Team player
  • Training and development
  • Staff training
  • Account review
  • Interviewing and hiring
  • Goals and performance
  • Work prioritization
  • Conflict resolution

Timeline

Branch Manager

Mariner Finance
01.2025 - Current

Assistant Manager

Mariner Finance
06.2023 - 12.2024

Branch Manager

Credit Central, LLC
10.2021 - 05.2023

Account Representative

Instant Cash Loans
08.2018 - 10.2021

Customer Service Representative

Publix
03.2016 - 08.2018

Property Manager

Martin's Property Rental
08.2000 - 06.2017

High School Diploma -

Irmo High School

Similar Profiles

CREATE PROFILE