Brittany Endres
Tallahassee
Summary
Healthcare professional with strong foundation in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments. Adept in data entry, scheduling, and compliance, while fostering collaborative team atmosphere.
Overview
12
12
years of professional experience
Work History
Health Information Management/Surgery Scheduler
Tallahassee Neurological Clinic Division of Pain Management
02.2024 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bartender
Just One More
11.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Manager
Veterans of Forigen Wars
06.2021 - 01.2024
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders. Checking identification to insure legal age. Taking inventory and ordering supplies. Adhering to all food safety and quality regulations. Handling cash, credit, and debit card transactions Ensuring charges are accurate and returning correct change to patrons, balancing the register. Maintaining a clean work area by removing trash, cleaning tables, and washing glasses and equipment. Ordering from multiple vendors, keeping inventory, scheduling bartenders, and event planning.
Delivery Driver
Addison Transport Inc. / FedEx
06.2020 - 12.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Bartender
Leggetts Pub & Pool
01.2020 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Delivery Driver
S. Ford Inc./FedEx
01.2018 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Receptionist
Capital Health Plan
07.2013 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Certificate of Technical Studies - Cosmotology
Lively Technical
Tallahassee, FL05-2013
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Patient relations
- Insurance verification
- Maintaining confidentiality
- Data entry proficiency
- Medical terminology
- Medical records verification
Timeline
Health Information Management/Surgery Scheduler
Tallahassee Neurological Clinic Division of Pain Management
02.2024 - Current
Bartender
Just One More
11.2023 - 02.2024
Bar Manager
Veterans of Forigen Wars
06.2021 - 01.2024
Delivery Driver
Addison Transport Inc. / FedEx
06.2020 - 12.2020
Bartender
Leggetts Pub & Pool
01.2020 - 03.2020
Delivery Driver
S. Ford Inc./FedEx
01.2018 - 12.2019
Receptionist
Capital Health Plan
07.2013 - 04.2018
Certificate of Technical Studies - Cosmotology
Lively Technical
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