Brittany Endress
Kewanee,IL
Summary
Experienced crisis response professional that is knowledgeable about strategies for reintroducing calm to emotionally charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Goal-oriented with excellent communication skills and multitask well. Excell in the workplace environment offering meaningful assistance and developing relationships with the clientele that is being served.
Overview
16
16
years of professional experience
1
1
Certification
Work History
MSP Tech, Psych Observer, & Unit Assistant
OSF Saint Luke Medical Center
02.2017 - Current
- Work flexible hours; night, weekend, and holiday shifts in fast pace environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Immediately handled complaints from patients and families to prevent reoccurrence.
- Observed and surveyed patients to gain necessary information for psychological treatment, diagnosis, and safety planning.
- Member of on-call emergency response team for crisis intervention within facility.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Certified Nursing Assistant
Toulon Rehab & Health Care Center
05.2008 - 02.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Education
Associate of Arts - Social Work
Black Hawk College
07.2024
High School Diploma -
Midwest Academy
Keokuk, IA05.2007
Skills
- Organization and Time Management
- Paperwork Processing
- Customer Satisfaction
- Providing Information and Resources
- Resolving Problems
- Patient Care and Monitoring
- Goal Planning
- Crisis Handling
- Daily Living Support
- Mental Health Support
- Complex Problem-Solving
- Team Engagement
- Professional Relationships
Certification
-Medical Billing and Coding Certificate
-Phlebotomy Certificate
-BLS Certificate
-Psych Observer Training Certified
-Workplace Violence Certified
- Certified Nurse's Aide Certified
Timeline
MSP Tech, Psych Observer, & Unit Assistant
OSF Saint Luke Medical Center
02.2017 - Current
Certified Nursing Assistant
Toulon Rehab & Health Care Center
05.2008 - 02.2017
Associate of Arts - Social Work
Black Hawk College
High School Diploma -
Midwest Academy
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