Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Endress

Kewanee,IL

Summary

Experienced crisis response professional that is knowledgeable about strategies for reintroducing calm to emotionally charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Goal-oriented with excellent communication skills and multitask well. Excell in the workplace environment offering meaningful assistance and developing relationships with the clientele that is being served.

Overview

16
16
years of professional experience
1
1
Certification

Work History

MSP Tech, Psych Observer, & Unit Assistant

OSF Saint Luke Medical Center
02.2017 - Current
  • Work flexible hours; night, weekend, and holiday shifts in fast pace environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Immediately handled complaints from patients and families to prevent reoccurrence.
  • Observed and surveyed patients to gain necessary information for psychological treatment, diagnosis, and safety planning.
  • Member of on-call emergency response team for crisis intervention within facility.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.

Certified Nursing Assistant

Toulon Rehab & Health Care Center
05.2008 - 02.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Education

Associate of Arts - Social Work

Black Hawk College
07.2024

High School Diploma -

Midwest Academy
Keokuk, IA
05.2007

Skills

  • Organization and Time Management
  • Paperwork Processing
  • Customer Satisfaction
  • Providing Information and Resources
  • Resolving Problems
  • Patient Care and Monitoring
  • Goal Planning
  • Crisis Handling
  • Daily Living Support
  • Mental Health Support
  • Complex Problem-Solving
  • Team Engagement
  • Professional Relationships

Certification

-Medical Billing and Coding Certificate

-Phlebotomy Certificate

-BLS Certificate

-Psych Observer Training Certified

-Workplace Violence Certified

- Certified Nurse's Aide Certified

Timeline

MSP Tech, Psych Observer, & Unit Assistant

OSF Saint Luke Medical Center
02.2017 - Current

Certified Nursing Assistant

Toulon Rehab & Health Care Center
05.2008 - 02.2017

Associate of Arts - Social Work

Black Hawk College

High School Diploma -

Midwest Academy
Brittany Endress