Brittany Ennis

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Documented problems and corrective actions to maintain records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Inspected new parts and areas of repair to verify correctness and quality.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Maintaining shop inventory according to set standards and rectified discrepancies.
• Received and logged incoming parts orders.
• Distributed ordered components to appropriate technicians to complete repairs.
• Prepared logs on each repair and maintained customer records for each job.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Collected and authorized payments of guests.

Business Development Center

• Executed targeted marketing strategies that increased lead generation.

• Served as a key liaison between clients and service teams to address concerns.

• Analyzed market trends to inform business development strategies.

• b. Supported business operations through effective communication and coordination.

Service Advisor

• Facilitated customer service inquiries to enhance client satisfaction and retention.
• Coordinated service appointments, optimizing workflow and resource allocation.
• Provided detailed estimates on repair costs, ensuring transparency and accuracy for customers.
• Developed strong relationships with clients through effective communication and follow-up strategies.