BRITTANY EPPS
Glendale,AZ
Summary
Utilize my constantly evolving skills to meet corporate objectives, collaborate to surpass business goals, and enhance brand perception and performance. Focused and dedicated individual with an exceptional work ethic and proven strengths to support the culture and the company.
Overview
9
9
years of professional experience
Work History
Legal Assistant/Office Manager
Medina Family Law Associates, P.C.
01.2024 - Current
- Research and analyze relevant case law, statutes, regulations, and legal articles for cases
- Preparing legal documents such as pleadings, motions, briefs, contracts, and agreements
- Supports attorney with managing case files, tracking deadlines, and scheduling appointments and court appearances.
- Assisting attorney in preparing for trials by organizing exhibits, organizing case files, and drafting trial-related documents
- Adhering to ethical guidelines and maintaining confidentiality of client information.
- Provides administrative support to attorney and paralegal, including managing calendars, scheduling meetings, answering phones, and handling all mail and packages
- Overseeing the maintenance and upkeep of office facilities, including coordinating repairs, ordering supplies, and managing office equipment, including printers, copiers
- Utilizing legal software such as Case Center, CLIO and various technology tools for document management, case management, and legal research.
- Maintains open organizational communication through update distribution, correspondence composition, and internal channel regulation
- Handling inquiries and requests from clients, visitors, and stakeholders, and ensuring a high level of customer service
- Filing legal documents with courts and administrative agencies, ensuring compliance with procedural requirements and deadlines
- Responsible for billing clients and maintaining timekeeping activities by tracking billable hours, preparing invoices, and coordinating with attorney on billing and payment receipt using 3rd party vendors
- Staying updated on changes in legal procedures, regulations, and technology through professional development opportunities such as seminars, workshops, and online courses.
Training and Hiring Manager
Wells Fargo
11.2020 - 04.2023
- Designed hiring processes and achieved performance expectations for training and new hire measurements
- Built a compliant sourcing strategy against U.S Hiring standards and requirements
- Created a team of coaches responsible for developing full-time employees and contracted resources
- Provided guidance and recruiting strategies for external partnership program to meet staffing needs
- Partnered with business line leadership to improve sourcing effectiveness for external candidates
- Established performance metrics to assess the effectiveness of candidates
- Refined hiring model to ensure resources were in place to meet changing staffing needs of the business
- Developed and implemented strategies to increase diverse candidates for roles and business lines
- Leveraged data and metrics for fact-based decision making for hiring
- Leveraged knowledge of external talent markets to skillfully build sourcing teams and attract candidates
- Responsible for managing the talent acquisition function for multiple lines of business
- Identified opportunities to improve customer service, policy/procedure, and risk control
- Made daily supervisory decisions to resolve issues related to customers and colleagues
- Collaborated with business partners and colleagues to ensure customer and employee satisfaction
- Managed allocation of employees for teams headcount
Team Manager and Interview Specialist
Wells Fargo
11.2018 - 11.2020
- Excelled at motivating team performance by interacting daily with team members and encouraging autonomy
- Encouraged lasting engagement through various games, activities, and recognition awards
- Tailored coaching conversations to meet the needs of each team member and help them find measured success
- Respectful of situations that required professionalism and confidentiality
- Inspired diversity and leveraged development coaching conversations to fill the Wells Fargo pipeline
- Facilitated interviews as an interview specialist and worked collaboratively to make hiring decisions
- Collaborated with peers and leaders to redesign interview guidelines for LOB
- Networked frequently with peers to drive business initiatives
- Often requested to present projects and lend a hand to initiatives and tasks
- Supported business expectations with continued coaching and follow-up conversations
- Followed through on timelines and tasks that required immediate attention
- Worked easily alongside peers to improve business goals and simplify compliance initiatives
- Streamlined skillsets to leverage virtual tools as effective coaching/communication/development resources
Banker Coach Team Lead and New Hire Trainer
Wells Fargo
04.2015 - 11.2018
- Collaborated with Learning and Development group to maintain a streamlined learning environment
- Built a culture of trust between new hires and team members using interpersonal skills and diversity awareness
- Facilitated monthly presentations and meetings surrounding development and focused on higher learning
- Provided performance-based feedback to help team enhance their interpersonal and communication skills
- Frequently addressed situations that required professionalism and confidentiality
- Led external and internal interviews and made decisions in hiring for internal positions
- Met deadlines using daily time management tools
- Oversaw structured on-the-job training and observed coaching interactions with new hires
- Facilitated and collaborated on enhancements for training modules to ensure new hire success and development
- Maintained coaching environment that taught team members to self-discover strengths and opportunities
- Coaching methodology centered around 80/20 method and inside-out coaching
- Organized recognition celebrations, new hire graduation events, and quarterly recognition programs
- Volunteered heavily in the community through Wells Fargo volunteer program.
Education
High School Diploma -
Greenway High School
Phoenix, AZ12-2007
Some College (No Degree) - Business Administration and Management
University of Phoenix
ArizonaNotary & Bond - Expires Jan 26th, 2028 -
National Notary Association
Chatsworth, CASkills
- Proficiency in communication, organization, time management
- Experience in project planning, development and project management
- Interfaces with other team members and departments to prioritize changes based on business/consumer/client need
- Demonstrates excellence in establishing and sustaining an inclusive, open-door atmosphere
- Flexibility, teamwork, resolving conflicts, and attentive listening
- Analytical thinker, strong written and communication skills
- Autonomous, adaptable to change, and cooperative disposition
- Mentoring, coaching, facilitator, empathetic
- Quality control, timetabling, financial oversight, and resource allocation
- Recruiting and hiring experience using state regulated hiring and interview training
- Proficient in digital systems including Adobe, Teams, Jira, MS Word, PowerPoint and Excel, and various Legal programs through Maricopa County Superior Court
- Demonstrated history of upholding a professional and transparent work environment
- Forecasts business requirements and orchestrates tasks to deliver quality outcomes
- Thrives in personal and professional responsibility, inspires, fosters connections
- Leadership in team management, adept problem-solving, and negotiation abilities
- Adapts feedback and best practices to enhance professional and personal skills
- Attention to detail, respect, time management, risk management
Accomplishments
- Piloted and trained contracted resource model across credit card LOB
- Perfect attendance for the year of 2022
- Built and trained MS Teams across LOB
- AVP Assistant Vice President title – awarded November 2020
- Living our Vision recipient Q2 ‘22
- Living our Vision recipient Q3 ‘21
- Living our Vision recipient Q2 ‘20
- Living our Vision recipient Q2 ‘19
- Community Support Campaign Ambassador ’15-‘19
- 64 Individual Service Excellence nominations
- 42 Individual Leadership Excellence nominations
- 16 Individual Diversity and Inclusion nominations
- Multiple Perfect attendance award recipient
References
References available upon request.
Timeline
Legal Assistant/Office Manager
Medina Family Law Associates, P.C.
01.2024 - Current
Training and Hiring Manager
Wells Fargo
11.2020 - 04.2023
Team Manager and Interview Specialist
Wells Fargo
11.2018 - 11.2020
Banker Coach Team Lead and New Hire Trainer
Wells Fargo
04.2015 - 11.2018
High School Diploma -
Greenway High School
Some College (No Degree) - Business Administration and Management
University of Phoenix
Notary & Bond - Expires Jan 26th, 2028 -
National Notary Association
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