Summary
Overview
Work History
Education
Skills
Additionalinformation - Summaryofqualificationsandskills
Personal Information
Timeline
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Brittany Erickson

Clyde,MI

Summary

Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.

Knowledgeable Desired Position with proven history of enhancing guest experiences through innovative cocktail creations and efficient bar management. Successfully led team to consistently deliver high-quality service and maintain positive atmosphere. Demonstrated expertise in mixology and customer relations.

Experienced with crafting unique cocktails and creating welcoming bar atmosphere. Utilizes strong leadership skills to manage bar operations and staff effectively. Track record of maintaining high customer satisfaction and operational efficiency.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

16
16
years of professional experience

Work History

Lead Bartender/front desk

Lakeview Hills Golf Resort
05.2023 - Current
  • Answering phones, scheduling reservations for restaurant and hotel, creating flyers, checking customers in and out, making room keys
  • Served high customer volumes during special events, nights, and weekends.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Bartender

Windjammer bar and grill
07.2021 - 05.2023
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
  • Closed out cash register and prepared cashier report at close of business.
  • Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Bartender

Buffalo Wild Wings
04.2017 - 07.2021
  • Tending tables, opening duties, making drinks, responsible for cash drawer

Bartender

T.G.I Fridays
03.2016 - 07.2018
  • Opening bar serving guests cash handling

Shift Supervisor

Culver's
12.2008 - 03.2016
  • Customer service, cashier, opening/closing duties, cleaning and assisting in the kitchen as needed
  • Supervising all shift employees, handled customer concerns, ordered product and prepared bank deposits
  • Responsible for the marketing of the restaurant, including email and text club notices

Education

Associate's degree - Business

St Clair County Community College
Port Huron, MI
11.2024

Diploma -

Ishpeming High School
Ishpeming, MI
06.2009

Skills

  • CUSTOMER SERVICE
  • RECEPTIONIST
  • RETAIL SALES
  • TRAINING
  • Bartending
  • Mixologist
  • Restaurant Server
  • Waitress
  • Conflict Management
  • POS
  • Cash Handling
  • Restaurant Management
  • Shift Management
  • Supervising Experience
  • Kitchen Management Experience
  • Management
  • Banquet Experience
  • Customer service
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Powerpoint
  • Organizational skills
  • Microsoft Word
  • Time management
  • Communication skills
  • Phone etiquette
  • Suggestive selling
  • Staff management
  • Inventory
  • Superior customer service
  • Cleanliness standards
  • Food service
  • Upselling strategies
  • Expert mixology
  • Social media marketing
  • Workplace safety
  • Health codes compliance
  • Ordering supplies
  • Menu memorization
  • Drink pairings
  • Event coordination
  • Menu development
  • Cocktail development
  • Wine history
  • Outgoing personality

Additionalinformation - Summaryofqualificationsandskills

  • Over 15 years of experience providing exceptional, friendly and efficient customer service.
  • Four years of supervisory experience.
  • Assisted in the training of X new wait staff in safely providing excellent customer service and conflict resolution techniques, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices.
  • Personable and professional communication style.
  • Effective working alone and as a cooperative team member.
  • Excellent ability to multi-task, prioritize, delegate and motivate.
  • Highly responsible and reliable.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Lead Bartender/front desk

Lakeview Hills Golf Resort
05.2023 - Current

Bartender

Windjammer bar and grill
07.2021 - 05.2023

Bartender

Buffalo Wild Wings
04.2017 - 07.2021

Bartender

T.G.I Fridays
03.2016 - 07.2018

Shift Supervisor

Culver's
12.2008 - 03.2016

Associate's degree - Business

St Clair County Community College

Diploma -

Ishpeming High School
Brittany Erickson