Brittany Espinoza
Surprise,AZ
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history providing high quality care to patients with diverse medical conditions. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Proactive in being a supportive team member and always willing to be of assistance to others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse Med/Surg Oncology
Dignity Health St Joseph's Medical Center
2022.06 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Provided exceptional care to high-acute patients needing complex care such as extensive wound care, administered chemo and cancer medications and treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Collections Supervisor
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2019.08 - 2020.08
- Spearheaded process improvements that led to faster resolution of delinquent accounts without sacrificing quality service delivery.
- Identified high priority situations and took appropriate escalation actions to resolve issues.
- Mentored collection team on successful tactics to increase workflow and productivity. Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.
- Analyzed team and individual statistics; prepared reports; devised and implemented incentive programs to improve metrics while maintaining quality.
- Facilitated communication throughout revenue cycle between locations to achieve alignment of staff morale, local activities, and other information beneficial to the teams.
Loan Servicing and Collections Team Lead
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2018.02 - 2019.08
- Responsible for researching customer's concerns, account files or applications to identify any potential opportunities, compliance, and/or regulatory issues that could cause any legal, financial, or reputational risks.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Solves complex customer concerns and determined root cause.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Communicated information orally to customers in an escalated position.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2022
Bachelor of Science - Nursing
Ottawa University
Ottawa, KS05.2026
Skills
- Patient education and counseling
- Self Motivated and team player
- Enthusiastic caregiver
- Chemotherapy administration
- Exceptional listening and counseling abilities
- High oral and written communication skills
- Infection control measures
- Bilingual (Spanish)
- Critical thinking
Certification
Registered Nurse - State of Arizona
ONS/ONCC Chemotherapy Biotherapy Provider
Timeline
Registered Nurse Med/Surg Oncology
Dignity Health St Joseph's Medical Center
2022.06 - Current
Collections Supervisor
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2019.08 - 2020.08
Loan Servicing and Collections Team Lead
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2018.02 - 2019.08
Associate of Science - Nursing
Maricopa Community Colleges - Phoenix College
Bachelor of Science - Nursing
Ottawa University
Registered Nurse - State of Arizona
ONS/ONCC Chemotherapy Biotherapy Provider
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